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| PUTTING PATIENTS FIRST: DESIGNING AND PRACTICING PATIENT-CENTERED CARE’ NAMED ACHE'S BOOK OF THE YEAR Susan B. Frampton, Ph.D.; Laura Gilpin; and Patrick A. Charmel, CHE, are the winners of the American College of Healthcare Executives 2004 James A. Hamilton book of the year award for Putting Patients First: Designing and Practicing Patient-Centered Care. The award will be presented on March 2, 2004, at the Tuesday Hot Topic Session #1 during the American College of Healthcare Executives 47th Congress on Healthcare Management at the Hyatt Regency Chicago. The award is given annually to the author(s) of a management or healthcare book judged outstanding by ACHE's Book of the Year Committee. The James A. Hamilton Award is underwritten by the Alumni Association of the Graduate Program in Healthcare Administration of the University of Minnesota, Minneapolis, in honor of the late James A. Hamilton, FACHE, the program's founder and course director between 1946 and 1966, and ACHE's 1939-1940 Chairman. “Putting Patients First: Designing and Practicing Patient-Centered Care” documents, for the first time, the most comprehensive patient-centered care model in the country. The book, published by Jossey-Bass publishing, is an in-depth exploration of the Planetree Model of Care with the theory illuminated by successful strategies from the many hospitals that live these principles every day. As an organization dedicated to improving healthcare from the patient's perspective, Planetree developed a patient-centered care model that can be used by any healthcare provider. Edited by Frampton, Gilpin, and Charmel, Putting Patients First chronicles the origins of the patient-centered care approach and then describes Planetree's model from the perspective of organizations that have implemented it. Using real-life case examples and documented research, different contributors present the nine elements of the Planetree model—including patient and family education, nutrition, spirituality, and the arts—and demonstrate the benefits of patient-centered care. In the second half of the book, contributors build on these foundational elements, addressing such issues as understanding the business case for patient-centered care, obtaining medical staff support, and recruiting and retaining nurses. Frampton is president of Derby, CT-based Planetree and a Member of ACHE. Gilpin is director of the Planetree Alliance, a network of hospitals that are affiliated with Planetree. Board certified in healthcare management and an ACHE Diplomate, Charmel is president and chief executive officer of Griffin Health Services Corporation, Derby. This corporation is the parent organization of Griffin Hospital, which became one of the first Planetree affiliates to implement the Planetree model hospitalwide. Putting Patients First is published by Jossey-Bass. “We are honored to receive such a prestigious award and are excited to have the opportunity to share this much-needed resource on how to apply the Planetree methods to the larger issues of health care delivery, such as managed care, workforce shortages, patients’ ‘rights to know’ legislation, and hospital marketing and branding efforts,” said Susan Frampton, PhD, president of Planetree and contributing author. “Putting Patients First is filled with illustrative case examples drawn from hospitals and health care organizations that have successfully implemented the Planetree model. They have differentiated themselves in an increasingly competitive environment connecting what today’s health care consumers want to the care they provide.” For more information about the book, go to the Planetree web site at www.planetree.org.
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