HCAHPS Consultation

The adoption of the HCAHPS patient experience of care survey as a national standard and the launch of public reporting of HCAHPS data has raised hospitals’ awareness of the need to take action to improve the patient experience.  Planetree hospitals have long been engaged in the work of identifying and responding to the full range of patient needs, many of which are explicitly measured by the HCAHPS survey, including communication with nurses and physicians, responsiveness of staff, and cleanliness and quiet in the hospital.  Planetree is pleased to offer HCAHPS Consultation Services to assist hospitals in understanding, communicating and utilizing their HCAHPS data to continually improve the patient experience.

Menu of Services

  • Presentations to Leadership and Boards of Directors

Planetree will customize an interactive presentation designed to address leadership questions and interest in HCAHPS.  The presentation will provide an overview of HCAHPS and value-based purchasing, explore the implications of both as they relate to hospital operations and implementation of the Planetree model, and examine individual sites’ HCAHPS scores relative to state and national benchmarks or other comparison groups identified by the hospital.

  • Customized HCAHPS Data Analysis

Planetree will develop user-friendly reports for individual sites or systems that detail HCAHPS scores over time, geographic comparisons, and/or other comparisons of interest.

  • Qualitative Patient Experience Research to Understand HCAHPS

Planetree will facilitate focus groups with patients and staff to drill into sites’ HCAHPS scores to understand the meaning behind the data.  This qualitative data will be presented as a complement to HCAHPS data, and a final report will identify specific strategies for addressing what patients and staff have identified as areas for improvement.

  • Quality, Safety and Research Forum Listserv

This interactive on-line forum provides opportunities for Planetree affiliates to collaborate on quality, safety and research issues.  More than 100 listserv participants pose questions, share best practices and brainstorm approaches to common challenges.  To join the QSR listserv, email cbrady@planetree.org.