Healthcare, one of the world's largest and most influential industries, offers leadership lessons that extend far beyond healthcare itself. In this Forbes article, Michael Giuliano Raiffe, President of Planetree, explores acritical question facing leaders across every sector: Will technology make your organization more human or less?
Michael argues that the next competitive advantage will belong to organizations that use technology to strengthen, not replace, human relationships and connections. Through Planetree's work with more than 800 healthcare organizations across 30 countries, he has seen how digital tools, AI, patient portals, and virtual care can simplify experiences while helping people feel more connected, understood, and valued.
As Michael asks, "How can we integrate more compassion and human connection, even if you're not talking to a human being?"
As seen in:
