Condiciones generales

Last Updated on November 4, 2025

Por favor, revise estos Términos y Condiciones cuidadosamente, ya que sirven como un contrato exigible entre las partes y contienen información importante sobre los derechos legales, recursos y obligaciones.

SI VIVE EN ESTADOS UNIDOS O CANADÁ, AL ACEPTAR ESTOS TÉRMINOS, ACEPTA RESOLVER TODAS LAS DISPUTAS CON PLANETREE EN LOS TRIBUNALES SUPERIORES DE CONNECTICUT O MEDIANTE ARBITRAJE INDIVIDUAL VINCULANTE ÚNICAMENTE, Y RENUNCIA AL DERECHO A PARTICIPAR EN CUALQUIER DEMANDA COLECTIVA Y A QUE LAS RECLAMACIONES SEAN DECIDIDAS POR UN JURADO, COMO SE EXPLICA EN LA SECCIÓN DE RESOLUCIÓN DE DISPUTAS.

DEFINITIONS

En el presente Acuerdo se aplican las siguientes definiciones:

“Agreement” refers to the Planetree Services Agreement and related appendices and schedules.

"Afiliada" significa cualquier entidad que directa o indirectamente controle, sea controlada por, o esté bajo control común con una de las partes del Acuerdo.

"Authorization" means an authorization, license, permit, consent, or exemption (however it is described) issued by a Government Agency.

"Certificate" means the document awarded by Planetree in acknowledgment of Bronze, Silver, or Gold certification under the Planetree Certification Program (as applicable).

“Certification” means the Planetree Excellence in Person-Centered Care Certification Program and related documents and procedures.

“Client” means the party who entered into the Service Agreement with Planetree International Incorporated. May also be referred to as “Partner” or “Partner Client”.

"Información confidencial" significa información que:

(a) is made available by or on behalf of the Client to Planetree, or is otherwise accessed by or on behalf of Planetree, in connection with the conduct of a Planetree Certification Program or Planetree service delivery; and
(b) is by its nature confidential or which the Client has notified Planetree is confidential.

"Fecha de entrada en vigor" es la fecha de inicio de la afiliación y el primer día del Periodo de Validez de la Afiliación.

"Fecha de ejecución" es la fecha en la que el Acuerdo está completamente firmado y ejecutado por ambas partes.

“Fees” means the amounts payable by Client to Planetree for Services enumerated in the Service Agreement.

"Government Agency" means:

(a) a government or government department or other body;
(b) a governmental, semi–governmental or judicial person including a statutory corporation; or
(c) a person (whether autonomous or not) who is charged with the administration of a law.

"Miembro / Afiliación" un miembro es el cliente al que se le ha concedido la afiliación. La afiliación se rige por el Contrato de Servicios a condición de que se acepten, ejecuten y cumplan todas las normas, términos y condiciones descritos en el Apéndice y los Anexos al mismo. A los clientes se les concede la condición de miembro por el plazo indicado.

"Membership Fee" means the fee specified in the Service Agreement.

"Membership Validity Period" means the period of Planetree membership beginning on the date the Membership Fee is paid and received by Planetree and continuing for the period indicated in the Service Agreement.

“Personal Data” means any data that Client submits into the Services relating to an identified or identifiable natural person protected under data protection laws.

"Planetree" significa Planetree International Inc, una filial propiedad al 100% de Griffin Health Services Corporation.

"Personal de Planetree" significa funcionarios, empleados, contratistas o agentes de Planetree y cualquier otra persona que actúe en nombre de Planetree (incluyendo contratistas externos y miembros de la Facultad).

"Planetree Marks" means the trademarks (whether registered or unregistered) of Planetree used in connection with the Planetree Certification Program and other services.

"Materiales Planetree" significa:

(d) all documentation (including publications, manuals, guidelines, reports, and forms) whether printed or stored in any other form or medium produced by Planetree in connection with the Planetree Certification Program or service delivery; and
(e) all software provided by Planetree for use in connection with the Planetree Certification Program or service delivery.

"Primary Contact" means the person to which this Agreement is addressed (and any nominated alternative or replacement).

"Privacy Legislation" means legislation relating to privacy of personal and health information and applicable privacy standards, codes of practice and guidelines in force from time to time.
“Users” means the employees and contractors that Client authorizes to access and use the Services.

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GENERAL TERMS & CONDITIONS

Condiciones de uso

El Cliente no podrá, ni permitirá que sus Usuarios:

(i) use the Services in any manner that is unlawful or that infringes the rights of others;
(ii) copy, distribute, resell, create derivative works from, hack, modify, or interfere with, including through the introduction of any computer code, file, or program that may cause damage to, the proper working of the Services, any of the materials, or any third-party system made available through the Services;
(iii) input any infringing, racist, hateful, sexist, pornographic, harassing, defamatory, libelous, or other similar inappropriate content into the Services or instruct Planetree to include any such content in the Services;
(iv) scrape, spider, or utilize other automated means of any kind to access the Services, including, but not limited to, accessing materials or services for which Client or its Users have not been provided authorization by Planetree;
(v) use the Services to build a competitive product or compete with the services offered by Planetree; or
(vi) share login access to the Services among multiple individuals, transfer a User license (except in connection with a termination of employment).Client represents and warrants that neither it nor its Users are:
(i) located in, or a resident of, any country that is subject to applicable U.S. trade sanctions or embargoes, or
(ii) a person or entity who is named on any U.S. government specially designated national or denied-party list. Client shall not permit any User to access or use the Services in a U.S. embargoed country or in violation of any U.S. export law or regulation.

Confidencialidad

The parties acknowledges that they will have access to confidential information in the performance of their obligations as contemplated in this Agreement. Accordingly, the parties agree that they will not disclose such confidential information to any third party, except to their own employees, and will take commercially reasonable precautions to protect the confidentiality of such information.

La información confidencial, tal y como se contempla en el presente documento, incluye pero no se limita necesariamente a:

I. the terms and conditions of this Agreement, including any written modifications reached through agreement of the parties;
II. Planetree’s trade secrets, business plans, business data and processes, strategies, methods and/or practices; and
III. any other information of or relating to either party that is not generally known to the public, including information about its personnel, products, customers, finances, marketing strategies, services, or future business plans.

The parties acknowledge and agree that in the event of an unauthorized use or disclosure of confidential information that it may cause the other party to suffer irreparable injury not compensable by money damages and therefore shall not have an adequate remedy at law. Accordingly, the Client agrees that to the aggrieved party shall be entitled to injunctive relief to prevent or curtail any such breach, threatened or actual. This obligation shall survive the cancellation or other termination of this Agreement.

Propiedad intelectual

El Cliente acepta y está de acuerdo con la política de propiedad intelectual adjunta como Anexo 3 al presente, que se incorporan al mismo por referencia. La política de propiedad intelectual, o cualquier parte de la misma, puede ser modificada por Planetree en cualquier momento, incluyendo la adición o eliminación de términos en cualquier momento durante la vigencia de este acuerdo. Cualquier modificación de la política de propiedad intelectual será comunicada al Cliente por lo menos 60 días antes de su entrada en vigencia.

a) Ownership and use of Planetree Materials – Client agrees and acknowledges that Planetree retains all right, title, and interest in and to Planetree Intellectual Property. Expect as expressly granted in this Agreement, the Client shall have no rights to the Planetree Intellectual Property. The use by the Client of Planetree Intellectual Property is authorized only for the purposes herein set forth and upon termination of this Agreement for any reason, such authorization will cease expect as otherwise provided herein.
b) Development of Improvements – As used herein, the term Improvement shall mean any enhancement, correction, inventions, changes, or innovations made to Planetree Intellectual Property. Any Improvements shall be deemed derivative works of Planetree’s Intellectual Property and shall be owned solely by Planetree, irrespective of whether such Improvements are developed by the Client. The Client hereby assigns any and all right, title, and interest in and to any Improvements in the event that, by operation of law, the ownership of an Improvement accrues to the Client. The Client shall take any other actions reasonably requested by Planetree to ensure that the ownership of the Improvements is help by Planetree and assist in the protection of the Improvements.
c) Development of New Materials related to Planetree Materials – As used herein, the term Related Materials shall mean any new material developed during the Term of this Agreement that is not an Improvement but is related to the content, methodologies, tools, or implementation strategies developed by Planetree. Related Materials shall be owned solely by Planetree, irrespective of whether such Improvements are developed by the Client. The Client hereby assigns any and all right, title, and interest in and to any Related Materials in the event that, by operation of law, the ownership of any Related Materials accrues to the Client.
d) Development of New Materials unrelated to Planetree Materials – As used herein, the term Unrelated Materials shall mean any new material developed during the Term of this Agreement solely by the Client that is not an Improvement and is unrelated to the content, methodologies, tools, or implementation strategies developed by Planetree. Unrelated Materials shall be owned by the Client, provided that the proposed materials that the Client deems to be Unrelated Materials are provided to Planetree for its review in a timely manner.

Cuenta

Se necesita una cuenta para la mayoría de las actividades en nuestras plataformas educativas y de prestación de servicios. Los usuarios deben mantener la confidencialidad de su contraseña, ya que el Cliente es responsable de toda la actividad asociada a las cuentas de usuario.

Our support team can be contacted at info@planetree.org for assistance with account permissions.

Publique

El Cliente irrevocable e incondicionalmente libera a Planetree y al Personal de Planetree de cualquier reclamo por pérdidas o daños sufridos o incurridos por el Cliente o cualquier otra persona en conexión con cualquier acto o cosa hecha o dicha, cualquier informe publicado por, o cualquier omisión de Planetree o del Personal de Planetree de buena fe en conexión con la conducción y prestación de cualquier servicio de Planetree. Este descargo opera en la máxima medida permitida por la ley pero no pretende excluir los derechos del Cliente que existan bajo cualquier ley.

Renuncias y limitación de responsabilidad

DISCLAIMER OF WARRANTIES. THE SERVICES AND PLATFORM SERVICES ARE PROVIDED BY PLANETREE “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. PLANETREE MAKES NO REPRESENTATIONS ABOUT ANY CONTENT OR INFORMATION MADE ACCESSIBLE BY OR THROUGH ITS PRODUCTS AND PLATFORM SERVICES.

LIMITATION OF LIABILITY. IN NO EVENT SHALL PLANETREE BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES. PLANETREE’S LIABILITY SHALL, IN ALL EVENTS, BE LIMITED TO FEES AND PAYMENTS COLLECTED UNDER THE OPERATIVE SERVICE AGREEMENT DURING THE 12 MONTHS PRECEDING THE DATE ON WHICH THE CLAIM FOR DAMAGES OR LIABILITY AROSE.

To the extent permitted by law, Planetree (and its companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, even if advised of the possibility of damages in advance.

Planetree no será responsable frente al Cliente por ninguna pérdida o responsabilidad o frente a terceros, excepto si el daño es causado por negligencia de Planetree, o por incumplimiento de las obligaciones contractuales de Planetree establecidas en el presente.

Notwithstanding the foregoing, no such limitation shall apply to claims, actions, suits, or damages to the extent arising out of Planetree's gross negligence, fraud, willful misconduct, breach of any confidentiality provision of this Agreement, liability owed to third parties for property damage, death or bodily injury, or breach of Client’s protected health information

Exclusiones

Nothing in this section excludes or limits either party’s liability for: (a) fraud or fraudulent misrepresentation; (b) breach of confidentiality obligations; (c) obligations under the Section titled Indemnification; and (d) matters that cannot be excluded or limited under applicable law.

Debido a circunstancias fuera de su control, Planetree puede verse imposibilitada de prestar los servicios descritos en el Contrato de Servicios. El Cliente acepta que no tendrá recurso alguno contra Planetree cuando la imposibilidad de prestar los servicios detallados en el Contrato de Servicios se encuentre fuera de su custodia y/o control.

Planetree may cease making available certain features of the Services at any time and for any reason. Under no circumstances will Planetree or its affiliates, suppliers, partners, or agents be held liable for any damages due to such interruptions or lack of availability of such features.

Planetree is not responsible for delay or failure of performance of any of the Services caused by events beyond our reasonable control, including, but not limited to, an epidemic, pandemic, act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

Quejas

El Cliente podrá presentar una queja formal en relación con los servicios de Planetree (y los eventos y actividades que formen parte de la prestación de servicios) por escrito y a través de las siguientes vías:

Address: 130 Division Street, Derby CT 06418, United States
Email: info@planetree.org
Website: www.planetree.org

Planetree tratará las quejas de acuerdo con la política de gestión de quejas de Planetree.

Subvención

According to the terms and subject to the conditions of this Agreement, Planetree hereby grants to the Client and the Client hereby accepts from Planetree the non-exclusive right to use Planetree’s name and service mark referred to herein as “License”, by referring to its organization as a “Planetree Affiliate” for the term of this Agreement. The use of the terms “Planetree Medical Center”, "Planetree Hospital", or “certified person-centered healthcare organization” are reserved for use by sites that have been awarded Planetree Person-Centered Care Certification®.

Licencia limitada

The Client agrees that, during the term of the License granted hereby, it shall not use the License other than as permitted by this Agreement. Planetree remains entitled to exclusive proprietary and marketing rights to Planetree Materials including ideas and any materials compiled or derived from our Materials. Planetree grants the Client a revocable, nontransferable, nonexclusive license to receive its Service products/ deliverables as is outlined in the Service Agreement. The license is restricted as is outlined in these Terms and Conditions and in the Service Agreement.

Los materiales y productos de servicio de Planetree, junto con cualquier material o software de terceros, son licenciados y no vendidos al Cliente. Excepto por la licencia limitada otorgada en estos Términos, Planetree retiene todos los derechos, títulos e intereses sobre sus productos de Servicio, incluyendo derechos de autor, patentes, marcas registradas y derechos de secretos comerciales.

Limitaciones a la copia y distribución. Usted no podrá copiar ni distribuir ningún material de Planetree, salvo en la medida en que la copia sea necesaria para los fines establecidos en el Contrato de Servicio.

Limitations On Reverse Engineering And Modification; Client may not (i) access or use Planetree service delivery platforms for any purpose other than your licensed use, (ii) reverse engineer, decompile, disassemble, attempt to derive the source code of, or modify or create works derivative of the Planetree service delivery platforms, any updates or part thereof, except to the extent expressly permitted by applicable law.

Sublicencia, Alquiler y Uso por Terceros. Usted no podrá ceder, transferir, sublicenciar, alquilar, multipropiedad, prestar, arrendar o transferir de otro modo ningún servicio de Planetree ni permitir directa o indirectamente que un tercero copie documentos y/o instale cualquier plataforma de prestación de servicios de Planetree en un dispositivo que no sea de propiedad del Cliente ni esté bajo su control.

If the client has saved any Planetree service product on any electronic device for which it will destroy / sell / transfer, the Client must ensure it has removed and deleted any Planetree Service materials before doing so.

Uso individual. Usted no puede distribuir o hacer que cualquier material de servicio de Planetree o plataforma de prestación de servicios esté disponible a través de una red donde podría ser utilizado por múltiples individuos/dispositivos al mismo tiempo.

Proprietary Notices. You may not remove any proprietary notices (e.g., copyright and trademark notices) from any Planetree materials

Use In Accordance With Documentation. All use of the Planetree Services provided must be in accordance with the Service Agreement and these terms and conditions.

Confidencialidad. Usted debe mantener todos los materiales de Planetree en estricta confidencialidad.

Compliance With Applicable Law. Client is solely responsible for ensuring its use and its users’ use of all Planetree services are in compliance with all applicable foreign, federal, state and local laws, and rules and regulations.

When the Planetree logo is added to existing letterhead, web pages or publications, the Client agrees to use it exactly as Planetree has developed it and according to the Planetree branding guide. The Client shall have the right to use materials developed by Planetree within its organization on a royalty-free basis for the term of this Agreement. New materials developed by the Client derived from Planetree programs shall not be distributed or marketed to third parties. Nothing in this Agreement shall constitute consent, express or implied, for Planetree to use as trademark, logo, information, or other material for which the Client owns a copyright.

The Client shall not offer to or actually give, sell, rent, lease, sublicense, or assign Planetree’s Products to any person or entity. The Client shall not used or extend access to Planetree’s Products to any Client staff members (including but not limited to employees, contingent workers, and volunteers) (collectively Staff Members) or Client providers (including but not limited to physicians, affiliated physicians, and medical students on rotation) (collectively Providers) at any entity, or in any facility, that is not affiliated with the Client as of the Effective Date (or the anniversary of the Effective Date in the case of a Term after the first Term). If the Client wishes to extend access to or use of Planetree’s Products to any person, facility, or entity, not within the scope of this section (including but not limited to any facility or entity not affiliated with the Client as of the Effective Date, or, in the case of a Term after the first Term, the anniversary date of the Effective Date), the Client must contact Planetree for cost information and purchase an extension of the License to cover any such additional people, facilities, or entities, which extension of the License must be by written agreement of the Parties. The Client may not remove any copyright or other proprietary notices contained in or on Planetree’s Products. The Client shall not videotape any live sessions delivered by Planetree without written permission, which permission shall not be unreasonably withheld. The Client may use Planetree’s Products listed in this Agreement for continuing medical education but only with the Client’s Staff Members and Providers.

Sin licencias implícitas

Except as otherwise expressly granted in this Agreement, no license or other rights under a Party’s intellectual property rights is granted to the other Party, by implication, estoppel or otherwise.

Propiedad de los materiales y restricciones de uso

Planetree is, unless otherwise stated, the owner of all copyright, trademark, patent, trade secret, database, and other proprietary rights to information on any Planetree service delivery platform, including without limitation, as is outlined in the Service Agreement and through in-person, online, virtual, and hybrid modalities of delivery. Planetree’s Services and all other provided and the collection and compilation and assembly thereof are the exclusive property of Planetree and are protected by U.S. and international copyright laws. If any product name or logo does not appear with a trademark (TM), that does not constitute a waiver of intellectual property rights Planetree has established in any of its products, services, features, or service names or logos.

El Cliente y sus usuarios se comprometen a respetar los derechos de autor y todas las demás leyes aplicables y no podrán utilizar el contenido de ninguna manera que infrinja o viole los derechos de cualquier persona o entidad, que sea ilegal en cualquier jurisdicción en la que se presten los Servicios de Planetree, o que esté prohibido por estos Términos.

Planetree retains ownership of all its service deliveries, service delivery materials (in all formats), service deliver / educational platforms and its service modules, including, but not limited to, its website, present or future apps, platforms and services, the Planetree logo, service materials, service deliverables, code, and content created by Planetree and its affiliates.

Contratista independiente

El presente Acuerdo no pretende establecer una relación de empleador y empleado. En el desempeño de sus tareas y obligaciones en virtud del presente Acuerdo, Planetree actuará y se desempeñará en todo momento como contratista independiente.

Restricciones

No Client employee, contractor or agent shall engage in training, education or coaching regarding Planetree services with non-employed individuals except for non-employed physicians or physician office staff of the Client without Planetree’s prior approval.

Indemnización

Each party will indemnify, defend, and hold the other party, its directors, officers and employees harmless from and against all third-party claims, expenses (including reasonable attorneys’ fees), loss and liability resulting from or relating to a breach of this Agreement by the indemnitor, and/or the gross negligence or willful misconduct of the indemnitor.

Seguros

Planetree has procured general liability insurance in the coverage amounts of no less than $1,000,000.00 USD per loss event and $2,000,000.00 USD annual aggregate. Planetree will provide the Client with a certificate of insurance evidencing such coverage upon the signing of this Agreement, as requested by the Client.

Acuerdo completo

The terms of this Agreement supersede any and all other agreements, either oral or in writing, between the parties with respect to the matters covered hereby. This Agreement may be amended at any time by mutual agreement of the parties, but any such amendment must be in writing, dated, and signed by the parties and attached hereto.

Cesión y efecto vinculante

Neither party may assign any right or obligation under this Agreement without the prior written consent of the other. Subject to the foregoing limitation, the terms of this Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and assigns.

Control del Derecho y resolución de litigios

Este acuerdo se rige por las leyes del Estado de Connecticut en los Estados Unidos de América.

THE PARTIES AGREE THAT ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE APPLICABILITY, BREACH, TERMINATION, VALIDITY, ENFORCEMENT, OR INTERPRETATION OF THEM, OR TO THE USE OF THE SERVICES OR COMMUNICATIONS WITH PLANETREE (COLLECTIVELY, “DISPUTES”) THAT ARE NOT RESOLVED MUST BE ADDRESSED SOLELY IN CONNECTICUT SUPERIOR COURT OR BY BINDING INDIVIDUAL ARBITRATION AND AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO FILE A CASE IN ANY OTHER COURT.

LAS PARTES ACUERDAN ADEMÁS PRESENTAR RECLAMACIONES CONTRA LA OTRA PARTE ÚNICAMENTE A TÍTULO INDIVIDUAL, Y NO COMO DEMANDANTE O MIEMBRO DE UNA CLASE EN NINGÚN PROCEDIMIENTO COLECTIVO O REPRESENTATIVO, YA SEA ANTE UN TRIBUNAL O EN ARBITRAJE.

The parties agree that this Dispute Resolution Agreement applies to each other and each entity’s respective agents, attorneys, contractors, subcontractors, service providers, employees, and all others acting for, or on behalf of, either party. This Dispute Resolution Agreement is binding on both parties and their respective heirs, successors, and assigns, and is governed by the Federal Arbitration Act.

The parties agree that each party will bear its own costs and attorneys’ fees in the event of a dispute, provided, however, that either party may recover fees and costs to the extent permitted by applicable law. If a court or an arbitrator determines that an arbitration has been brought or threatened in bad faith, or that the demand was frivolous or asserted for an improper purpose, the court or arbitrator may, to the fullest extent permitted by law, award attorneys’ fees to the party defending against the claim just as a court could.

Proceso informal obligatorio de resolución de litigios

Antes de presentar cualquier reclamación, el Cliente está obligado a participar en el proceso informal de resolución de conflictos descrito en esta sección.

The Client shall send a concise and factual written statement (“Claim Statement”) outlining: (a) the nature and details of the Dispute; and (b) a proposal for resolving it (including any monetary demand and the calculation/formula upon which the monetary demand is reliant).

Planetree acuerda que al recibir una Declaración de Reclamo, suspenderá el curso de cualquier ley de prescripción aplicable por un período de 60 días a partir de la fecha de recepción de la Declaración de Reclamo.

La Declaración de Reclamación se entregará a la atención del Presidente de Planetree.

Si la disputa no se resuelve en un plazo de 60 días desde su recepción, el Cliente podrá iniciar un litigio ante el Tribunal Superior de Connecticut o un arbitraje individual, sujeto a los términos de este Acuerdo de Resolución de Disputas.

El hecho de que el Cliente no complete este proceso constituye un incumplimiento sustancial de las Condiciones, y ningún tribunal o árbitro tendrá jurisdicción para conocer o resolver ninguna Disputa.

Ética y conducta empresarial

Planetree defiende los valores de integridad y conducta legal, especialmente en lo que respecta a la lucha contra el soborno y la corrupción. Planetree defiende estos valores en sus propias operaciones, así como en sus relaciones con sus socios comerciales. El éxito y la reputación continuos de Planetree dependen del compromiso común de actuar en consecuencia. Junto con Planetree, el Cliente se compromete a mantener estos valores fundamentales mediante la adhesión a las leyes y reglamentos aplicables.

El Cliente declara haber leído el Código de Ética y Conducta Comercial de Planetree y el Folleto de Cumplimiento de Planetree. El Cliente confirma entender y acepta adherirse a los principios contenidos en los mismos.

Tasas pagadas

Los honorarios abonados a Planetree por el Cliente que no hayan sido utilizados para la prestación del servicio no son reembolsables y se perderán si no se utilizan en las siguientes circunstancias:

If funds are remaining and not used one (1) year after the Execution Date, or
The Client’s Membership expires (if applicable), whichever comes first.

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Tasas adicionales

The Client may be responsible for paying additional fees in the following circumstances. Any additional applicable fees will be determined by Planetree on a case-by-case basis and may only be waived by a Planetree executive based on specific circumstances of your organization.

Late Payments – the standard payment period is 30 calendar days from the date of invoice. Planetree may charge interest on fees and charges which are overdue or in arrears at such interest rates as it determines. Fees that are outstanding for more than 90 calendar days risk impacting the ongoing validity of this Agreement.
Service Deferral – if any scheduled service is changed or deferred by the Client within two (2) weeks of its scheduled date then a penalty fee of up to 5% of the total service fee may apply.
Client Profile – Planetree reserves the right to vary its services fees (and/or charge a supplemental fee) if:
- The information provided by the Client regarding its services and profile was incorrect or incomplete, or
- The Client’s facilities and/or services vary throughout the duration of this Agreement.

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Precios

Los precios de los servicios se determinan en función del Contrato de Servicios.

Requisitos de pago

You agree to pay all fees by bank transfer unless otherwise agreed to by both parties in writing. Planetree has the right to refuse any payment method not specified in these terms and conditions or modified by the Service Agreement.
You agree not to use an invalid or unauthorized payment method.
Planetree expressly reserves the right to terminate all agreements and to disable access to any content for which it did not receive adequate payment.
All payments must be made in United States Dollars (USD) as per your invoice unless otherwise specified. Planetree reserves the right to charge a processing fee for payments not invoiced or received in USD.
All payments and membership fees are non-refundable and will be credited to the Client’s account. Credited amounts are valid for one (1) year unless otherwise specified in the Service Agreement.
All payments or installments, including estimated travel costs, must be received by Planetree in full as outlined in your services agreement, before Planetree can release teams to deliver services, release assessment teams, and/or provide your any assessment reports or status.
Planetree is not responsible for any local taxes such as GST or VAT that may be levied upon the Client for payment unless otherwise indicated on the Client’s invoice. The Client must comply with all local taxation requirements and provide Planetree will the full amount as per your invoices.
Planetree is an American private incorporated not-for-profit company and is responsible for paying all relevant taxes in the USA.

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Gastos de viaje

El Cliente es responsable de los gastos directos de todos los viajes necesarios para completar la prestación de los servicios contratados por Planetree, incluidos:

Roundtrip airfare according to Planetree’s Travel Policy
Alojamiento
Meals
Ground transportation such as rental cars, public transportation, personal mileage, parking, and ride sharing
Incidentals

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Los gastos estimados relacionados con el viaje deberán abonarse antes de la prestación del servicio de Planetree correspondiente, de acuerdo con las condiciones de pago detalladas en el Contrato de Servicios. Los gastos de viaje restantes posteriores a la prestación del servicio deberán abonarse en un plazo de 30 días a partir de la fecha de la factura.

Se hará todo lo posible por seleccionar viajes económicos. En caso de que las tarifas aéreas o de hotel propuestas superen los gastos normales y habituales, se solicitará la aprobación del Cliente antes de efectuar la reserva.

Interpretación

Los encabezamientos se utilizan únicamente por comodidad y no afectan a la interpretación. Las siguientes normas también se aplican a la interpretación de este acuerdo, excepto cuando el contexto deje claro que no se pretende aplicar una norma.

A reference to:
- a) a legislative provision or legislation (including subordinate legislation) is to that provision or legislation as amended, re-enacted or replaced, and includes any subordinate legislation issued under it;
- b) a document (including this Agreement) or agreement, or a provision of a document (including this agreement) or agreement, is to that document, agreement or provision as amended, supplemented, replaced or novated;
- c) a party to this Agreement or to any other document or agreement includes a successor in title, permitted substitute or a permitted assign of that party;
- d) a person includes any type of entity or body of persons, whether or not it is incorporated or has a separate legal identity, and any executor, administrator or successor in law of the person; and
- e) anything (including a right, obligation or concept) includes each part of it.
A singular word includes the plural, and vice versa.
A word which suggests one gender includes the other genders.
If a word or phrase is defined, any other grammatical form of that word or phrase has a corresponding meaning.
If an example is given of anything (including a right, obligation or concept), such as by saying it includes something else, the example does not limit the scope of that thing.
A reference to "dollars" or "$" is to an amount in United States currency unless otherwise specified.

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The English version of the Service Agreement and all related appendices and schedules will take precedence of all translated versions.

Acceso a la información sobre pacientes y personal

The Client acknowledges that Planetree assessments including Certification processes may expose Planetree assessors to documents containing personal information and health information including clinical and staff records. The parties recognize that this would be an incidental disclosure of confidential information as is permitted under the Privacy rules and regulations. Planetree shall not be provided with any patient health information beyond any incidental disclosure.

The Client must ensure that its privacy consent forms, privacy policies, and other relevant patient documentation includes such disclosures and consents as may be required by Privacy Legislation to enable the use and disclosure of personal information and health information (as defined in Privacy Legislation) by Planetree for Certification evaluation purposes

Variación

El ejercicio de un derecho no impide el ejercicio posterior de ese derecho o de cualquier otro derecho. Ni el ejercicio de un derecho ni el retraso en el ejercicio de un derecho opera como una elección o variación de los términos de este Acuerdo.

Modificación y asignación

a) This document may only be amended or replaced by another document executed by both parties.
b) Each party may only assign, encumber, declare a trust over or otherwise deal with its rights under this document with the prior written consent of the other party.

Disposiciones vigentes

Todas las secciones están destinadas a sobrevivir a la expiración o terminación de este Acuerdo. En la medida en que una sola disposición se considere discutible, poco ética o prohibida, dicha sección se considerará nula y se entenderá que el resto de los términos y condiciones son operativos y válidos.

Contrapartidas

El presente Acuerdo podrá ejecutarse por duplicado.

Normas de contenido y comportamiento

The Client may not access or use the Services or create an account for unlawful purposes. The clients and its users’ use of the Services and their behavior on any Planetree platform must comply with applicable local or national laws or regulations of the country where the services are being provided and also with the laws and regulations of the United States of America. The Client is solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to the Service Agreement.

Si Planetree determina que el Cliente ha violado la ley o los derechos de terceros (por ejemplo, si se establece que el Cliente viola derechos de propiedad intelectual o de imagen de Planetree o de terceros, o se trata de una actividad ilegal, podremos dar por terminados los servicios.

Planetree tiene discreción para hacer cumplir estos Términos y Condiciones.

Planetree may restrict or terminate Client’s Service Agreement and/or revoke permissions to use any and all educational/ service delivery platforms or ban client and/or client’s users’ account at any time, with or without notice, for any or no reason, including for any violation of these Terms, if you fail to pay any fees when due, for fraudulent chargeback requests, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion. Upon any such termination we may delete your account and content, and we may prevent you from further access to the platforms and use of our Services. Your content may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.

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MEMBERSHIP TERMS & CONDITIONS

Período de afiliación y renovación

For any member in good standing, upon conclusion of the first term, and any renewal term thereafter, Membership and the terms of this Agreement shall be automatically renewed for additional one (1) year terms unless written notice to terminate is provided by either party not less than sixty (60) days prior to the end of any term.

For any initial or renewed term, Membership commences upon the receipt of the Membership Fee by Planetree. Only upon payment will the Client be provided access to any member benefits, including, but not limited to the Planetree Hub, services or resources.

Each subsequent annual Membership Fee shall be paid by the anniversary of the Effective Date. Planetree shall have the right to adjust the Member Fee at the end of any term by written notice to Member not less than sixty (60) days prior to the conclusion of the term then in effect.

Planetree facturará al Miembro sus cuotas de renovación antes de la fecha de renovación. Si la cuota de renovación de la membresía no es pagada de acuerdo a los términos de pago, Planetree se reserva el derecho de cancelar la membresía y solicitar los fondos no pagados por el período en que la Membresía permanezca activa.

Terminación

La Afiliación del Cliente finalizará cuando se produzca cualquiera de los siguientes eventos:

the reasonable determination by Planetree that Member has failed to observe any material term or condition of this Agreement,
failure to pay any funds when due or,
the decision on the part of the Member to terminate its Member status in writing.

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El Miembro acuerda que al momento de la rescisión dejará inmediatamente de representarse a sí mismo como Miembro de Planetree y dejará de exhibir en cualquier forma indicios de afiliación.

The parties agree that any termination as aforesaid shall not entitle the Member to a refund of any sums paid for such a period.

Si la rescisión se produce durante el primer periodo de afiliación, pero antes de que éste concluya, el afiliado seguirá siendo responsable del pago íntegro de las cuotas de afiliación correspondientes al periodo completo.

For subsequent Membership terms, if the Member terminates their Planetree Membership partially through a term, the Client will be responsible for full payment of membership fees for the full renewal term.

Upon expiration or termination of membership for any reason, all access to the Planetree Hub, educational platforms, and related services or resources shall automatically terminate without further notice.

Buena reputación y obligaciones

Los miembros que cumplen el Acuerdo de Servicio se consideran miembros al corriente de pago.

Failure to maintain good standing is considered a material breach of the terms and conditions and shall be grounds for termination of the membership agreement. Good standing requires (1) payments made in accordance with these terms and conditions; (2) adherence to these terms and conditions; and (3) adherence to the Service Agreement and all schedules / appendix thereto.

Sistemas multifuncionales

In the event that a single facility of a multi-facility health system is interested in becoming a Member, the license granted by Planetree is authorized for only the facility(ies) listed in Services section of this Agreement and does not convey membership status to any of the other facilities in the system.

Concesión de licencia

In addition to the limited license outlined herein, and according to the terms and subject to the conditions of this Agreement and in consideration of the membership fee, Planetree hereby grants to the Client and Client hereby accepts from Planetree the non-exclusive right to use Planetree’s name and service mark referred to herein as “License”, by referring to its organization as a “member of the Planetree International Network”, “Planetree Member”, or a “Planetree Affiliate”, for the term of this Agreement. The use of the terms “Planetree Medical Center”, "Planetree Hospital", or “certified person-centered healthcare organization” are reserved for use by sites that have been awarded Planetree Person-Centered Care Certification®.

Licencia limitada

In addition to the Limited License terms outlined herein, the Client agrees that, as a member, during the term of the License granted hereby, it shall not use the License other than as permitted by this Agreement. Planetree remains entitled to exclusive proprietary and marketing rights to Planetree ideas, materials and any materials compiled or derived from our materials. When the Planetree logo is added to existing letterhead, web pages or publications, Member agrees to use it exactly as we have developed it. Member shall have the right to use materials developed by Planetree within its organization on a royalty-free basis for the term of this Agreement. New materials developed by the client derived from our programs shall not be distributed or marketed to third parties. Nothing in this Agreement shall constitute consent, express or implied, for Planetree to use as trademark, logo, information, or other material for which Member owns copyright.

Investigaciones

Planetree reserves the right, without any limitation, to: (i) investigate any suspected breaches any service delivery platform or other systems or networks, (ii) investigate any suspected breaches of these Terms and any applicable Additional Terms, (iii) investigate any information obtained by Planetree in connection with reviewing law enforcement databases or complying with criminal laws, (iv) involve and cooperate with law enforcement authorities in investigating any of the foregoing matters, (v) prosecute violators of these Terms and any applicable Additional Terms, and (vi) discontinue providing any and all services, in whole or in part, or, except as may be expressly set forth in any applicable Additional Terms, suspend or terminate all access, in whole or in part, including any user access, at any time, without notice, for any reason and without any obligation to the Client, its users or any third-party.

Any suspension or termination will not affect Client’s obligations to Planetree under these Terms or any applicable agreement. Upon suspension or termination of services, or upon notice from Planetree, all rights granted to under these Terms & Conditions, and under the Service Agreement will cease immediately, and Client agrees that it and all users will immediately discontinue use of any service delivery platforms. The provisions of these terms, which by their nature should survive suspension or termination will survive.

Actualización de estas condiciones

From time to time, Planetree may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Planetree reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If Planetree makes any material change, the Client will be notified using notification requirements outlined in these Terms and/or as outlined in the Service Agreement. Modifications will be effective sixty (60) days from the date posted or as otherwise specified.

El uso continuado de nuestros Servicios por parte del Cliente tras la entrada en vigor de los cambios significará que el Cliente y/o sus usuarios aceptan todos los cambios. Las Condiciones revisadas sustituirán a todas las Condiciones anteriores.

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CONSULTING TERMS & CONDITIONS

Tasa por servicios de coaching y educación

Coaching and Education Service Fees shall be paid as agreed to and specified in the operative Service Agr

Cuotas de no socios

Membership pricing discounts are only valid for members in good standing. Coaching and Education Services delivered to any non member shall be delivered at the non member fee identified in the service agreement. Planetree shall be paid any difference of member / non member pricing no less than thirty (30) days prior to delivery of the scheduled Coaching and Education Service.

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EDUCATION TERMS & CONDITIONS

Planetree Hub y Academia

Planetree imparte su educación en línea a través de la Academia Planetree mediante el Hub virtual Planetree. El uso de la Academia y del Hub está sujeto a las condiciones de uso específicas que se encuentran en los respectivos sitios web.

Paquetes SCORM

Planetree may provide a Client with Sharable Content Object Reference Model (SCORM) packages to deliver training of Planetree content directly from the Client’s learning management system (LMS). The Client is responsible for payment of ongoing license fees to deliver this content outside of the Planetree Academy and Hub environments. Planetree reserves the right to discontinue all or certain aspects of the SCORM package functionality if ongoing license fees are not paid or not paid on time.

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CERTIFICATION TERMS & CONDITION

Requisitos

A facility in operation as a healthcare providing organization is eligible to apply for Person Centered Care Certification ® if the following conditions are met:

Has been in operation for at least (1) year,
Provides direct services,
Has maintained required licensure to operate in its region,
Is in compliance with local quality and safety requirements, and
Provides attestation that any person can report concerns to Planetree during the assessment process without retaliatory action.

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New Certified Sites

Planetree Membership is required for all new certifying healthcare organizations.

The organization must have active Planetree Membership before Certification can be conferred. To maintain Certification, Planetree Membership must remain active throughout the entire Certification Validity Period. If Planetree Membership is not renewed or becomes inactive prior to the end of the Certification Validity Period then Certification will expire on the date of the Membership expiry.

Renewing Certified Sites

Planetree Membership is required for all renewing certifying healthcare organizations. The organization must have active Planetree Membership before Certification can be conferred for the renewed period. To maintain Certification, Planetree Membership must remain active throughout the entire Certification Validity Period. If Planetree Membership is not renewed or becomes inactive prior to the end of the Certification Validity Period then Certification will expire on the date of the Membership expiry.

For healthcare sites that renewed their Planetree Certification prior to 1 July 2025:

If Membership was active prior to the Certification Validity Period and then Membership is cancelled before the Certification Expiry, then the organization’s Certification status will be placed on hold until the organization pays the difference between the Certification non-member price and the Certification member price. If this difference is not received within thirty (30) days of the Membership Expiry Date then Certification will automatically be deemed lapsed and expired.

1. If a member organization applies for and is awarded Certification, but discontinues membership during the 3-year Certification term, the organization will be invoiced for the different between the member and non-member rates for Certification which will include the application fee and the non-member rate for the assessment. Payment will be required within 60 days. If not paid within 60 days, Certification will be withdrawn.

Alcance de la certificación

Person-Centered Care Certification is not conferred to specific units or departments within an organization. All care areas of an applicant organization will be assessed during the certification process.

Si la organización solicitante es una subunidad de una organización matriz, puede solicitar la certificación independientemente de la matriz si:

The sub-unit is recognized by patients/residents as a discrete entity and is easily distinguishable from the parent organization (for instance, it is a freestanding building and/or it has a distinct name and recognition apart from its parent organization)
The sub-unit is self-sufficient enough to be assessed against every criterion for certification independent of its parent organization
On-site leadership has sufficient autonomy to set and change policy to influence the patient/resident experience at the site-level.

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Organizaciones con varias sedes

If one application is to cover multiple sites for certification and any one site is operating at a lower level of performance on the criteria than the others, the granting of certification will be dependent on the level at which the weakest site is functioning. An organization may submit more than one application if it wishes to have separate assessments for different facilities or entities that it operates, so long as the separate facilities or entities are eligible in accordance with the criteria outlined above. In separate assessments, each certification decision will be independent and based solely on that individual site visit and assessment.

Duración del plazo

El equipo de Certificación (en cualquier nivel) es de tres (3) años. Durante este plazo, se espera que los centros certificados sigan cumpliendo los criterios e incorporen las políticas y procedimientos adecuados a medida que se publiquen los cambios y se hagan efectivos de vez en cuando (aunque no más de una vez al año).

Control intermedio

A mid-term progress check-in will occur approximately 18 months into the Certification term. This is a required part of the Certification process. This check-in will occur virtually and is covered in the cost of Certification. There is no additional cost for this mid-term progress check. A primary function of this meeting is to recap any open items rated as partially met during the Certification assessment, and to review plans for closing those gaps. This process is meant to drive continuous advancement and progress in an organization’s PCC journey.

Recertificación

Los centros certificados por Planetree pueden optar por solicitar la recertificación cuando se acerque la finalización del periodo de tres años. Las organizaciones interesadas en alcanzar un nivel de certificación superior al actual pueden volver a solicitarlo antes de que finalice su período de tres años. En tales casos, todas las acciones de seguimiento marcadas deberán cerrarse antes de solicitar la nueva certificación. Sin embargo, no hay garantías de que se conceda un nivel de certificación superior.

An application for re-certification must be submitted by the expiry date of the current Certification Validity Period. The re-certifying organization has a maximum of six (6) months after submission of their application to receive the new re-certified outcome from the Planetree Certification Committee. During this six (6) month period, the organization’s Certification status will be considered as Active with a pending re-certification. If the re-certification is not achieved within this six (6) month period then the Certification status is lapsed.

Certificación Condiciones de pago

Certification fees are paid in following stages:

Milestone 1 is equivalent to 50% of the Certification Fee and 50% of estimated travel expenses related to the onsite Lived Experience Validation (LEV). Once Planetree receives the Milestone 1 payment can the organization then receive access to the Certification Portal to submit their application.
Milestone 2 is equivalent to 50% of the Certification Fee and is due upon submission of the Certification application.
After completion of the LEV, any remaining travel expenses will be billed to the organization according to the Planetree Travel Policy and due thirty (30) days issuance. Payment of all outstanding travel expenses is required before the Certification result and report can be released and applied.

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Prior to beginning the Person-Centered Care Certification process, all outstanding invoices with Planetree must be paid in full.

Preferred pricing for Certification is provided to organizations that are active Planetree members. This includes a waived application fee and discounted pricing for the assessment process. These discounts are applied with the understanding that an organization will maintain its membership for the duration of its Certification term.

Cambios en los criterios de certificación

Planetree reserves the right to make additions and/or modifications to the Person-Centered Care Certification criteria and/mor measurable elements no more than one time per year. Criteria changes are all approved by the Person-Centered Care Certification Committee and go into effect on January 1st of a given year. All additions and changes will be announced at a minimum two (2) months prior.

Las organizaciones cuyas solicitudes de certificación se reciban antes del 1 de enero no serán evaluadas con arreglo a los nuevos criterios, independientemente del momento en que la solicitud sea examinada por el comité de revisión.

Evaluación de organizaciones de habla no inglesa

All Person-Centered Care Certification evaluations conducted by Planetree are in English. In some instances, partner offices conducting the evaluations may do so in the primary language of the country/region. Every effort will be made, however, to reduce the burden to non-English speaking organizations. It may be necessary for the applicant organization to provide interpreters to assist during the on-site validation visit. These interpreters should be qualified to provide translation services and should be independent from the applicant organization (e.g., not staff members).

Concesión de la certificación

Certification at each level will be conferred by an independent, external committee. The role of this committee is to review all Person-Centered Care Certification scoring decisions. To facilitate this external review, summaries of sites’ performance will be circulated for committee validation prior to awarding certification.

Imparcialidad de la decisión

Todas las decisiones de certificación se basarán exclusivamente en el rendimiento del solicitante, demostrado a través de la información presentada y observada durante el proceso de evaluación de la certificación (frente a los conocimientos preexistentes o la experiencia previa con el emplazamiento).

Para preservar este nivel de imparcialidad, se aplican las siguientes disposiciones:

· Planetree Personnel and contractors are prohibited from participating in the evaluation of an applicant site to which they have provided direct training, coaching, or consulting services to the applicant site (either in-person or virtually) within the past three years.

· Planetree Personnel will disclose any past or present relationship or employment with applicant organizations. If deemed to have a conflict of interest, they will be prohibited from participating in the evaluation.

Once the evaluation team is identified, evaluators are restricted from disclosing or discussing details of the evaluation to anyone currently engaged in providing direct training, coaching or consultation to the applicant.
All application summaries provided to the review committee for final review will be blinded. Any identifying information will be redacted.
Committee members are required to disclose any conflicts of interest related to sites pursuing Certification. No member of the Committee will participate in any discussion or vote on any matter in which they or a member of their immediate family has a potential conflict of interest due to having a material economic involvement regarding the matter being discussed.

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Recursos

Planetree strives for the certification process to be a transparent one, with decisions clearly substantiated through the final report shared with the applicant. If, however, there is dissatisfaction with the certification decision, including the level of certification awarded, applicants can submit an appeal within 30 calendar days of being notified of the decision. This appeal should be submitted in writing to Planetree’s President and should clearly outline the grounds on which the decision is contested.

All appeals will be reviewed by the Person-Centered Certification Committee. Appeals should be addressed to Planetree International, 130 Division Street, Derby, CT 06418, United States of America.

Confidencialidad

Toda la información examinada durante la evaluación de la certificación, incluidos los comentarios de pacientes/residentes y empleados realizados en grupos de discusión y a través del proceso de comentarios públicos, se mantendrá en la más estricta confidencialidad. Algunos comentarios literales se compartirán con el solicitante, pero de forma anónima.

Comunicación de hechos relevantes

It is the responsibility of a site, for the duration of its certification term, to provide information to Planetree on significant events that occur within the organization. The following significant events will automatically trigger a review of the site’s certification status and must be communicated to Planetree within 30 days of their occurrence:

· Involuntary loss of accreditation by a national and/or international accrediting body, including but not limited to The Joint Commission, Joint Commission International (JCI), and others.

Debarment from participation in federal payer programs
Uncured bankruptcy, voluntary or involuntary
Evidence of material misrepresentation
Failure to maintain a level of performance consistent with the Person-Centered Care Certification criteria
Voluntary relinquishment of Person-Centered Care Certification

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La notificación de tales eventos significativos debe hacerse por escrito y enviarse directamente a Planetree.

Información al público

Como servicio a los consumidores de asistencia sanitaria, Planetree mantendrá en su sitio web una lista de organizaciones certificadas. La siguiente información no se considera confidencial y puede hacerse pública a menos que una organización solicite específicamente por escrito que se mantenga confidencial:

The name(s) of organization(s) scheduled for certification validation assessments.
Assessment dates once confirmed with an organization.
Certification expiration dates for certified organizations.
Which facility(ties) of a multi-facility system are/are not certified.
An organization’s certification status

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En la medida en que la ley lo permita, Planetree podrá publicar datos no identificados y/o agregados recopilados en relación con las evaluaciones y otras actividades de Planetree, con fines que incluyen el fomento del mejoramiento de la atención centrada en la persona. Mediante la firma de este Acuerdo, el Cliente consiente a este uso de datos no identificados y/o agregados por parte de Planetree.

Una organización solicitante es libre de proporcionar copias de su informe de certificación y estado a los organismos de financiación.

Corrección de la información errónea

Sin limitar ningún otro derecho o recurso disponible, Planetree podrá hacer una declaración pública (en cualquier forma o medio que considere apropiado) para corregir cualquier declaración o representación falsa o engañosa con respecto al estado de certificación del Cliente.

Evaluaciones adicionales

Cualquier evaluación adicional no incluida en el Contrato de Servicio se cobrará a un coste adicional.

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