Conditions générales d'utilisation

Last Updated on November 4, 2025

Veuillez lire attentivement les présentes conditions générales, car elles constituent un contrat exécutoire entre les parties et contiennent des informations importantes sur les droits, les recours et les obligations légales.

SI VOUS VIVEZ AUX ÉTATS-UNIS OU AU CANADA, EN ACCEPTANT CES CONDITIONS, VOUS ACCEPTEZ DE RÉSOUDRE TOUS LES LITIGES AVEC PLANETREE DEVANT LES COURS SUPÉRIEURES DU CONNECTICUT OU PAR LE BIAIS D'UN ARBITRAGE INDIVIDUEL CONTRAIGNANT UNIQUEMENT, ET VOUS RENONCEZ AU DROIT DE PARTICIPER À TOUTE ACTION COLLECTIVE ET À CE QUE LES RÉCLAMATIONS SOIENT TRANCHÉES PAR UN JURY, COMME EXPLIQUÉ DANS LA SECTION RELATIVE À LA RÉSOLUTION DES LITIGES.

DEFINITIONS

Les définitions suivantes s'appliquent au présent accord :

“Agreement” refers to the Planetree Services Agreement and related appendices and schedules.

"Affilié": toute entité qui, directement ou indirectement, contrôle, est contrôlée par ou est sous contrôle commun avec une partie à l'accord.

"Authorization" means an authorization, license, permit, consent, or exemption (however it is described) issued by a Government Agency.

"Certificate" means the document awarded by Planetree in acknowledgment of Bronze, Silver, or Gold certification under the Planetree Certification Program (as applicable).

“Certification” means the Planetree Excellence in Person-Centered Care Certification Program and related documents and procedures.

“Client” means the party who entered into the Service Agreement with Planetree International Incorporated. May also be referred to as “Partner” or “Partner Client”.

On entend par "informations confidentielles" les informations qui

La "date d'entrée en vigueur" est la date à laquelle l'adhésion prend effet et le premier jour de la période de validité de l'adhésion.

La "date d'exécution" est la date à laquelle l'accord est entièrement signé et exécuté par les deux parties.

“Fees” means the amounts payable by Client to Planetree for Services enumerated in the Service Agreement.

"Government Agency" means:

"Membre / Adhésion" Le membre est le client à qui l'on a accordé l'adhésion. L'adhésion est régie par l'accord de service à condition que toutes les normes, modalités et conditions décrites dans l'annexe et ses annexes soient acceptées, exécutées et respectées. L'adhésion est accordée aux clients pour la durée indiquée.

"Membership Fee" means the fee specified in the Service Agreement.

"Membership Validity Period" means the period of Planetree membership beginning on the date the Membership Fee is paid and received by Planetree and continuing for the period indicated in the Service Agreement.

“Personal Data” means any data that Client submits into the Services relating to an identified or identifiable natural person protected under data protection laws.

"Planetree" désigne Planetree International Inc. une filiale à 100 % de Griffin Health Services Corporation.

Le "personnel de Planetree" désigne les dirigeants, les employés, les entrepreneurs ou les agents de Planetree et toute autre personne agissant au nom de Planetree (y compris les entrepreneurs externes et les membres du corps professoral).

"Planetree Marks" means the trademarks (whether registered or unregistered) of Planetree used in connection with the Planetree Certification Program and other services.

On entend par "matériel Planetree":

"Primary Contact" means the person to which this Agreement is addressed (and any nominated alternative or replacement).

"Privacy Legislation" means legislation relating to privacy of personal and health information and applicable privacy standards, codes of practice and guidelines in force from time to time.
“Users” means the employees and contractors that Client authorizes to access and use the Services.

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GENERAL TERMS & CONDITIONS

Conditions d'utilisation

Le client ne doit pas, et ne doit pas permettre à ses utilisateurs de :

Confidentialité

The parties acknowledges that they will have access to confidential information in the performance of their obligations as contemplated in this Agreement. Accordingly, the parties agree that they will not disclose such confidential information to any third party, except to their own employees, and will take commercially reasonable precautions to protect the confidentiality of such information.

Les informations confidentielles visées dans le présent document comprennent, sans s'y limiter nécessairement, les éléments suivants

The parties acknowledge and agree that in the event of an unauthorized use or disclosure of confidential information that it may cause the other party to suffer irreparable injury not compensable by money damages and therefore shall not have an adequate remedy at law. Accordingly, the Client agrees that to the aggrieved party shall be entitled to injunctive relief to prevent or curtail any such breach, threatened or actual. This obligation shall survive the cancellation or other termination of this Agreement.

Propriété intellectuelle

Le Client accepte la politique de propriété intellectuelle jointe à l'annexe 3 des présentes, qui est incorporée aux présentes par référence. La politique de propriété intellectuelle, ou toute partie de celle-ci, peut être modifiée par Planetree à tout moment, y compris l'ajout ou la suppression de termes à tout moment pendant la durée de la présente entente. Toute modification de la politique de propriété intellectuelle sera communiquée au Client au moins 60 jours avant sa date d'entrée en vigueur.

Compte

Vous avez besoin d'un compte pour la plupart des activités sur nos plateformes de formation et de prestation de services. Les utilisateurs sont tenus de garder leur mot de passe confidentiel, car le client est responsable de toutes les activités associées aux comptes d'utilisateur.

Our support team can be contacted at info@planetree.org for assistance with account permissions.

Libération

Le Client libère irrévocablement et inconditionnellement Planetree et le Personnel de Planetree de toute réclamation pour perte ou dommage subi ou encouru par le Client ou toute autre personne en rapport avec tout acte ou toute chose faite ou dite, tout rapport publié par Planetree ou le Personnel de Planetree, ou toute omission de Planetree ou du Personnel de Planetree en toute bonne foi en rapport avec la conduite et la prestation de tout service de Planetree. La présente décharge s'applique dans toute la mesure permise par la loi, mais ne vise pas à exclure les droits du Client qui existent en vertu de toute loi.

Clause de non-responsabilité et limitation de responsabilité

DISCLAIMER OF WARRANTIES. THE SERVICES AND PLATFORM SERVICES ARE PROVIDED BY PLANETREE “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. PLANETREE MAKES NO REPRESENTATIONS ABOUT ANY CONTENT OR INFORMATION MADE ACCESSIBLE BY OR THROUGH ITS PRODUCTS AND PLATFORM SERVICES.

LIMITATION OF LIABILITY. IN NO EVENT SHALL PLANETREE BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES. PLANETREE’S LIABILITY SHALL, IN ALL EVENTS, BE LIMITED TO FEES AND PAYMENTS COLLECTED UNDER THE OPERATIVE SERVICE AGREEMENT DURING THE 12 MONTHS PRECEDING THE DATE ON WHICH THE CLAIM FOR DAMAGES OR LIABILITY AROSE.

To the extent permitted by law, Planetree (and its companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, even if advised of the possibility of damages in advance.

Planetree ne sera pas tenu responsable envers le Client pour toute perte ou responsabilité ou envers tout tiers, sauf si le dommage est causé par la négligence de Planetree ou par un manquement aux obligations contractuelles de Planetree telles qu'elles sont énoncées dans les présentes.

Notwithstanding the foregoing, no such limitation shall apply to claims, actions, suits, or damages to the extent arising out of Planetree's gross negligence, fraud, willful misconduct, breach of any confidentiality provision of this Agreement, liability owed to third parties for property damage, death or bodily injury, or breach of Client’s protected health information

Exclusions

Nothing in this section excludes or limits either party’s liability for: (a) fraud or fraudulent misrepresentation; (b) breach of confidentiality obligations; (c) obligations under the Section titled Indemnification; and (d) matters that cannot be excluded or limited under applicable law.

En raison de circonstances indépendantes de sa volonté, Planetree peut être dans l'incapacité de fournir les services décrits dans l'Entente de service. Le Client accepte qu'il n'aura aucun recours contre Planetree lorsque l'incapacité de fournir les services décrits dans l'Entente de service est hors de sa responsabilité et/ou de son contrôle.

Planetree may cease making available certain features of the Services at any time and for any reason. Under no circumstances will Planetree or its affiliates, suppliers, partners, or agents be held liable for any damages due to such interruptions or lack of availability of such features.

Planetree is not responsible for delay or failure of performance of any of the Services caused by events beyond our reasonable control, including, but not limited to, an epidemic, pandemic, act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

Plaintes

Le Client peut déposer une plainte officielle concernant les services de Planetree (et les événements et activités faisant partie de la prestation de services) par écrit et par les voies suivantes :

Address: 130 Division Street, Derby CT 06418, United States
Email: info@planetree.org
Website: www.planetree.org

Planetree traitera les plaintes conformément à la politique de gestion des plaintes de Planetree.

Subvention

According to the terms and subject to the conditions of this Agreement, Planetree hereby grants to the Client and the Client hereby accepts from Planetree the non-exclusive right to use Planetree’s name and service mark referred to herein as “License”, by referring to its organization as a “Planetree Affiliate” for the term of this Agreement. The use of the terms “Planetree Medical Center”, "Planetree Hospital", or “certified person-centered healthcare organization” are reserved for use by sites that have been awarded Planetree Person-Centered Care Certification®.

Licence limitée

The Client agrees that, during the term of the License granted hereby, it shall not use the License other than as permitted by this Agreement. Planetree remains entitled to exclusive proprietary and marketing rights to Planetree Materials including ideas and any materials compiled or derived from our Materials. Planetree grants the Client a revocable, nontransferable, nonexclusive license to receive its Service products/ deliverables as is outlined in the Service Agreement. The license is restricted as is outlined in these Terms and Conditions and in the Service Agreement.

Le matériel et les produits de service de Planetree, ainsi que tout matériel ou logiciel de tiers, sont concédés sous licence et non vendus au Client. À l'exception de la licence limitée accordée dans les présentes Conditions, Planetree conserve tous les droits, titres et intérêts relatifs à ses produits de service, y compris les droits d'auteur, les brevets, les marques de commerce et les droits de secret commercial.

Limitations en matière de copie et de distribution. Vous n'êtes pas autorisé à copier ou à distribuer les documents de Planetree, sauf dans la mesure où la copie est nécessaire aux fins énoncées dans l'Accord de service.

Limitations On Reverse Engineering And Modification; Client may not (i) access or use Planetree service delivery platforms for any purpose other than your licensed use, (ii) reverse engineer, decompile, disassemble, attempt to derive the source code of, or modify or create works derivative of the Planetree service delivery platforms, any updates or part thereof, except to the extent expressly permitted by applicable law.

Sous-licence, location et utilisation par des tiers. Vous ne pouvez pas céder, transférer, concéder en sous-licence, louer, partager en temps partagé, prêter, louer à bail ou transférer de quelque manière que ce soit tout service Planetree, ni autoriser directement ou indirectement un tiers à copier tout document et/ou à installer toute plate-forme de prestation de services Planetree sur un appareil qui n'appartient pas au Client et n'est pas contrôlé par lui.

If the client has saved any Planetree service product on any electronic device for which it will destroy / sell / transfer, the Client must ensure it has removed and deleted any Planetree Service materials before doing so.

Utilisation individuelle. Vous ne pouvez pas distribuer ou rendre tout matériel de service Planetree ou toute plate-forme de prestation de services disponible sur un réseau où il pourrait être utilisé par plusieurs personnes/appareils en même temps.

Proprietary Notices. You may not remove any proprietary notices (e.g., copyright and trademark notices) from any Planetree materials

Use In Accordance With Documentation. All use of the Planetree Services provided must be in accordance with the Service Agreement and these terms and conditions.

Confidentialité. Vous devez conserver tous les documents de Planetree dans la plus stricte confidentialité.

Compliance With Applicable Law. Client is solely responsible for ensuring its use and its users’ use of all Planetree services are in compliance with all applicable foreign, federal, state and local laws, and rules and regulations.

When the Planetree logo is added to existing letterhead, web pages or publications, the Client agrees to use it exactly as Planetree has developed it and according to the Planetree branding guide. The Client shall have the right to use materials developed by Planetree within its organization on a royalty-free basis for the term of this Agreement. New materials developed by the Client derived from Planetree programs shall not be distributed or marketed to third parties. Nothing in this Agreement shall constitute consent, express or implied, for Planetree to use as trademark, logo, information, or other material for which the Client owns a copyright.

The Client shall not offer to or actually give, sell, rent, lease, sublicense, or assign Planetree’s Products to any person or entity. The Client shall not used or extend access to Planetree’s Products to any Client staff members (including but not limited to employees, contingent workers, and volunteers) (collectively Staff Members) or Client providers (including but not limited to physicians, affiliated physicians, and medical students on rotation) (collectively Providers) at any entity, or in any facility, that is not affiliated with the Client as of the Effective Date (or the anniversary of the Effective Date in the case of a Term after the first Term). If the Client wishes to extend access to or use of Planetree’s Products to any person, facility, or entity, not within the scope of this section (including but not limited to any facility or entity not affiliated with the Client as of the Effective Date, or, in the case of a Term after the first Term, the anniversary date of the Effective Date), the Client must contact Planetree for cost information and purchase an extension of the License to cover any such additional people, facilities, or entities, which extension of the License must be by written agreement of the Parties. The Client may not remove any copyright or other proprietary notices contained in or on Planetree’s Products. The Client shall not videotape any live sessions delivered by Planetree without written permission, which permission shall not be unreasonably withheld. The Client may use Planetree’s Products listed in this Agreement for continuing medical education but only with the Client’s Staff Members and Providers.

Pas de licences implicites

Except as otherwise expressly granted in this Agreement, no license or other rights under a Party’s intellectual property rights is granted to the other Party, by implication, estoppel or otherwise.

Propriété des matériaux et restrictions d'utilisation

Planetree is, unless otherwise stated, the owner of all copyright, trademark, patent, trade secret, database, and other proprietary rights to information on any Planetree service delivery platform, including without limitation, as is outlined in the Service Agreement and through in-person, online, virtual, and hybrid modalities of delivery. Planetree’s Services and all other provided and the collection and compilation and assembly thereof are the exclusive property of Planetree and are protected by U.S. and international copyright laws. If any product name or logo does not appear with a trademark (TM), that does not constitute a waiver of intellectual property rights Planetree has established in any of its products, services, features, or service names or logos.

Le Client et ses utilisateurs acceptent de respecter les droits d'auteur et toutes les autres lois applicables et ne peuvent pas utiliser le contenu d'une manière qui enfreint ou viole les droits de toute personne ou entité, qui est illégale dans toute juridiction où les Services Planetree sont fournis, ou qui est interdite par les présentes Conditions.

Planetree retains ownership of all its service deliveries, service delivery materials (in all formats), service deliver / educational platforms and its service modules, including, but not limited to, its website, present or future apps, platforms and services, the Planetree logo, service materials, service deliverables, code, and content created by Planetree and its affiliates.

Entrepreneur indépendant

La présente Entente ne vise pas à établir une relation d'employeur à employé. Dans l'exécution de son travail et de ses tâches en vertu de la présente Entente, Planetree agira en tout temps à titre d'entrepreneur indépendant.

Restrictions

No Client employee, contractor or agent shall engage in training, education or coaching regarding Planetree services with non-employed individuals except for non-employed physicians or physician office staff of the Client without Planetree’s prior approval.

Indemnisation

Each party will indemnify, defend, and hold the other party, its directors, officers and employees harmless from and against all third-party claims, expenses (including reasonable attorneys’ fees), loss and liability resulting from or relating to a breach of this Agreement by the indemnitor, and/or the gross negligence or willful misconduct of the indemnitor.

Assurance

Planetree has procured general liability insurance in the coverage amounts of no less than $1,000,000.00 USD per loss event and $2,000,000.00 USD annual aggregate. Planetree will provide the Client with a certificate of insurance evidencing such coverage upon the signing of this Agreement, as requested by the Client.

Intégralité de l'accord

The terms of this Agreement supersede any and all other agreements, either oral or in writing, between the parties with respect to the matters covered hereby. This Agreement may be amended at any time by mutual agreement of the parties, but any such amendment must be in writing, dated, and signed by the parties and attached hereto.

Cession et effet contraignant

Neither party may assign any right or obligation under this Agreement without the prior written consent of the other. Subject to the foregoing limitation, the terms of this Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and assigns.

Contrôle du droit et de la résolution des litiges

Le présent accord est régi par les lois de l'État du Connecticut, aux États-Unis d'Amérique.

THE PARTIES AGREE THAT ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE APPLICABILITY, BREACH, TERMINATION, VALIDITY, ENFORCEMENT, OR INTERPRETATION OF THEM, OR TO THE USE OF THE SERVICES OR COMMUNICATIONS WITH PLANETREE (COLLECTIVELY, “DISPUTES”) THAT ARE NOT RESOLVED MUST BE ADDRESSED SOLELY IN CONNECTICUT SUPERIOR COURT OR BY BINDING INDIVIDUAL ARBITRATION AND AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO FILE A CASE IN ANY OTHER COURT.

LES PARTIES CONVIENNENT EN OUTRE D'INTRODUIRE DES RÉCLAMATIONS L'UNE CONTRE L'AUTRE À TITRE INDIVIDUEL UNIQUEMENT, ET NON EN TANT QUE DEMANDEUR OU MEMBRE D'UN GROUPE DANS LE CADRE D'UNE PROCÉDURE COLLECTIVE OU REPRÉSENTATIVE, QUE CE SOIT DEVANT UN TRIBUNAL OU DANS LE CADRE D'UN ARBITRAGE.

The parties agree that this Dispute Resolution Agreement applies to each other and each entity’s respective agents, attorneys, contractors, subcontractors, service providers, employees, and all others acting for, or on behalf of, either party. This Dispute Resolution Agreement is binding on both parties and their respective heirs, successors, and assigns, and is governed by the Federal Arbitration Act.

The parties agree that each party will bear its own costs and attorneys’ fees in the event of a dispute, provided, however, that either party may recover fees and costs to the extent permitted by applicable law. If a court or an arbitrator determines that an arbitration has been brought or threatened in bad faith, or that the demand was frivolous or asserted for an improper purpose, the court or arbitrator may, to the fullest extent permitted by law, award attorneys’ fees to the party defending against the claim just as a court could.

Procédure informelle obligatoire de règlement des litiges

Avant de déposer une réclamation, le client est tenu de participer à la procédure informelle de règlement des litiges décrite dans la présente section.

The Client shall send a concise and factual written statement (“Claim Statement”) outlining: (a) the nature and details of the Dispute; and (b) a proposal for resolving it (including any monetary demand and the calculation/formula upon which the monetary demand is reliant).

Planetree convient qu'à la réception d'une déclaration de sinistre, elle retardera l'application de tout délai de prescription applicable pendant une période de 60 jours à compter de la date de réception de la déclaration de sinistre.

La déclaration de sinistre doit être transmise à l'attention du président de Planetree.

Si le litige n'est pas résolu dans les 60 jours suivant sa réception, le client peut engager une procédure judiciaire devant la Cour supérieure du Connecticut ou une procédure d'arbitrage individuel, sous réserve des dispositions du présent accord de règlement des litiges.

Le fait que le client n'ait pas suivi cette procédure constitue une violation substantielle des conditions, et aucun tribunal ou arbitre n'est compétent pour entendre ou résoudre les litiges.

Éthique et conduite des affaires

Planetree défend les valeurs d'intégrité et de légalité, notamment en ce qui concerne la lutte contre la corruption. Planetree défend ces valeurs dans le cadre de ses propres activités, ainsi que dans ses relations avec ses partenaires commerciaux. Le succès continu et la réputation de Planetree dépendent d'un engagement commun à agir en conséquence. De concert avec Planetree, le Client s'engage à respecter ces valeurs fondamentales en adhérant aux lois et règlements applicables.

Le Client déclare avoir lu le Code d'éthique et de conduite des affaires de Planetree et la Brochure de conformité de Planetree. Le Client confirme qu'il comprend et accepte d'adhérer aux principes qui y sont énoncés.

Taxes payées

Tous les frais versés à Planetree par le client qui n'ont pas été utilisés pour la prestation de services ne sont pas remboursables et seront confisqués s'ils n'ont pas été utilisés dans les circonstances suivantes :

• If funds are remaining and not used one (1) year after the Execution Date, or
• The Client’s Membership expires (if applicable), whichever comes first.

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Frais supplémentaires

The Client may be responsible for paying additional fees in the following circumstances. Any additional applicable fees will be determined by Planetree on a case-by-case basis and may only be waived by a Planetree executive based on specific circumstances of your organization.

• Late Payments – the standard payment period is 30 calendar days from the date of invoice. Planetree may charge interest on fees and charges which are overdue or in arrears at such interest rates as it determines. Fees that are outstanding for more than 90 calendar days risk impacting the ongoing validity of this Agreement.
• Service Deferral – if any scheduled service is changed or deferred by the Client within two (2) weeks of its scheduled date then a penalty fee of up to 5% of the total service fee may apply.
• Client Profile – Planetree reserves the right to vary its services fees (and/or charge a supplemental fee) if:
  • The information provided by the Client regarding its services and profile was incorrect or incomplete, or
  • The Client’s facilities and/or services vary throughout the duration of this Agreement.

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Tarification

Les prix des services sont déterminés sur la base de l'accord de service.

Conditions de paiement

• You agree to pay all fees by bank transfer unless otherwise agreed to by both parties in writing. Planetree has the right to refuse any payment method not specified in these terms and conditions or modified by the Service Agreement.
• You agree not to use an invalid or unauthorized payment method.
• Planetree expressly reserves the right to terminate all agreements and to disable access to any content for which it did not receive adequate payment.
• All payments must be made in United States Dollars (USD) as per your invoice unless otherwise specified. Planetree reserves the right to charge a processing fee for payments not invoiced or received in USD.
• All payments and membership fees are non-refundable and will be credited to the Client’s account. Credited amounts are valid for one (1) year unless otherwise specified in the Service Agreement.
• All payments or installments, including estimated travel costs, must be received by Planetree in full as outlined in your services agreement, before Planetree can release teams to deliver services, release assessment teams, and/or provide your any assessment reports or status.
• Planetree is not responsible for any local taxes such as GST or VAT that may be levied upon the Client for payment unless otherwise indicated on the Client’s invoice. The Client must comply with all local taxation requirements and provide Planetree will the full amount as per your invoices.
• Planetree is an American private incorporated not-for-profit company and is responsible for paying all relevant taxes in the USA.

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Frais de voyage

Le Client est responsable des dépenses directes pour tous les déplacements nécessaires à la prestation des services contractuels de Planetree, y compris :

• Roundtrip airfare according to Planetree’s Travel Policy
• Hébergement
• Meals
• Ground transportation such as rental cars, public transportation, personal mileage, parking, and ride sharing
• Incidentals

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Les frais de voyage estimés sont dus avant la prestation du service Planetree correspondant, conformément aux conditions de paiement détaillées dans l'accord de services. Les frais de voyage restants après la prestation du service seront dus dans les 30 jours suivant la date de facturation.

Des efforts seront faits pour sélectionner des arrangements de voyage économiques. Si les tarifs aériens ou hôteliers proposés dépassent les frais normaux et habituels, l'accord du client sera demandé avant la réservation.

Interprétation

Les titres ne sont utilisés que pour des raisons de commodité et n'affectent pas l'interprétation. Les règles suivantes s'appliquent également à l'interprétation de cet accord, sauf si le contexte indique clairement qu'une règle n'est pas censée s'appliquer.

1. A reference to:
   • a) a legislative provision or legislation (including subordinate legislation) is to that provision or legislation as amended, re-enacted or replaced, and includes any subordinate legislation issued under it;
   • b) a document (including this Agreement) or agreement, or a provision of a document (including this agreement) or agreement, is to that document, agreement or provision as amended, supplemented, replaced or novated;
   • c) a party to this Agreement or to any other document or agreement includes a successor in title, permitted substitute or a permitted assign of that party;
   • d) a person includes any type of entity or body of persons, whether or not it is incorporated or has a separate legal identity, and any executor, administrator or successor in law of the person; and
   • e) anything (including a right, obligation or concept) includes each part of it.
2. A singular word includes the plural, and vice versa.
3. A word which suggests one gender includes the other genders.
4. If a word or phrase is defined, any other grammatical form of that word or phrase has a corresponding meaning.
5. If an example is given of anything (including a right, obligation or concept), such as by saying it includes something else, the example does not limit the scope of that thing.
6. A reference to "dollars" or "$" is to an amount in United States currency unless otherwise specified.

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The English version of the Service Agreement and all related appendices and schedules will take precedence of all translated versions.

Accès aux informations sur les patients et le personnel

The Client acknowledges that Planetree assessments including Certification processes may expose Planetree assessors to documents containing personal information and health information including clinical and staff records. The parties recognize that this would be an incidental disclosure of confidential information as is permitted under the Privacy rules and regulations. Planetree shall not be provided with any patient health information beyond any incidental disclosure.

The Client must ensure that its privacy consent forms, privacy policies, and other relevant patient documentation includes such disclosures and consents as may be required by Privacy Legislation to enable the use and disclosure of personal information and health information (as defined in Privacy Legislation) by Planetree for Certification evaluation purposes

Variation

L'exercice d'un droit n'empêche pas l'exercice ultérieur de ce droit ou de tout autre droit. Ni l'exercice d'un droit, ni un retard dans l'exercice d'un droit ne constitue un choix ou une modification des termes du présent accord.

Amendement et cession

Dispositions permanentes

Toutes les sections sont destinées à survivre à l'expiration ou à la résiliation du présent accord. Dans la mesure où une seule disposition est jugée sans objet, contraire à l'éthique ou interdite, cette section sera considérée comme nulle et le reste des termes et conditions sera considéré comme opérationnel et valide.

Contreparties

Le présent accord peut être signé en plusieurs exemplaires.

Règles de contenu et de comportement

The Client may not access or use the Services or create an account for unlawful purposes. The clients and its users’ use of the Services and their behavior on any Planetree platform must comply with applicable local or national laws or regulations of the country where the services are being provided and also with the laws and regulations of the United States of America. The Client is solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to the Service Agreement.

Si Planetree détermine que le Client a violé la loi ou les droits d'autrui (par exemple, s'il est établi que le Client viole les droits de propriété intellectuelle ou les droits à l'image de Planetree ou d'autrui, ou qu'il s'agit d'une activité illégale), nous pouvons mettre fin aux services.

Planetree a toute latitude pour faire appliquer les présentes Conditions générales.

Planetree may restrict or terminate Client’s Service Agreement and/or revoke permissions to use any and all educational/ service delivery platforms or ban client and/or client’s users’ account at any time, with or without notice, for any or no reason, including for any violation of these Terms, if you fail to pay any fees when due, for fraudulent chargeback requests, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion. Upon any such termination we may delete your account and content, and we may prevent you from further access to the platforms and use of our Services. Your content may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.

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MEMBERSHIP TERMS & CONDITIONS

Durée et renouvellement de l'adhésion

For any member in good standing, upon conclusion of the first term, and any renewal term thereafter, Membership and the terms of this Agreement shall be automatically renewed for additional one (1) year terms unless written notice to terminate is provided by either party not less than sixty (60) days prior to the end of any term.

For any initial or renewed term, Membership commences upon the receipt of the Membership Fee by Planetree. Only upon payment will the Client be provided access to any member benefits, including, but not limited to the Planetree Hub, services or resources.

Each subsequent annual Membership Fee shall be paid by the anniversary of the Effective Date. Planetree shall have the right to adjust the Member Fee at the end of any term by written notice to Member not less than sixty (60) days prior to the conclusion of the term then in effect.

Planetree facturera au Membre les frais de renouvellement avant la date de renouvellement. Si les frais de renouvellement ne sont pas payés conformément aux modalités de paiement, Planetree se réserve le droit d'annuler l'adhésion et de demander les fonds impayés pour la période pendant laquelle l'adhésion demeure active.

Cessation d'activité

L'adhésion du client prend fin si l'un des événements suivants se produit :

• the reasonable determination by Planetree that Member has failed to observe any material term or condition of this Agreement,
• failure to pay any funds when due or,
• the decision on the part of the Member to terminate its Member status in writing.

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Le membre convient qu'en cas de résiliation, il cessera immédiatement de se présenter comme un membre de Planetree et cessera immédiatement d'afficher sous quelque forme que ce soit des signes d'affiliation.

The parties agree that any termination as aforesaid shall not entitle the Member to a refund of any sums paid for such a period.

Si la résiliation intervient au cours de la première période d'adhésion, mais avant la fin de cette période, le membre reste responsable du paiement intégral des cotisations pour toute la durée de l'adhésion.

For subsequent Membership terms, if the Member terminates their Planetree Membership partially through a term, the Client will be responsible for full payment of membership fees for the full renewal term.

Upon expiration or termination of membership for any reason, all access to the Planetree Hub, educational platforms, and related services or resources shall automatically terminate without further notice.

Bonne réputation et obligations

Les membres qui respectent l'accord de service sont considérés comme des membres en règle.

Failure to maintain good standing is considered a material breach of the terms and conditions and shall be grounds for termination of the membership agreement. Good standing requires (1) payments made in accordance with these terms and conditions; (2) adherence to these terms and conditions; and (3) adherence to the Service Agreement and all schedules / appendix thereto.

Systèmes multi-établissements

In the event that a single facility of a multi-facility health system is interested in becoming a Member, the license granted by Planetree is authorized for only the facility(ies) listed in Services section of this Agreement and does not convey membership status to any of the other facilities in the system.

Octroi de licence

In addition to the limited license outlined herein, and according to the terms and subject to the conditions of this Agreement and in consideration of the membership fee, Planetree hereby grants to the Client and Client hereby accepts from Planetree the non-exclusive right to use Planetree’s name and service mark referred to herein as “License”, by referring to its organization as a “member of the Planetree International Network”, “Planetree Member”, or a “Planetree Affiliate”, for the term of this Agreement. The use of the terms “Planetree Medical Center”, "Planetree Hospital", or “certified person-centered healthcare organization” are reserved for use by sites that have been awarded Planetree Person-Centered Care Certification®.

Licence limitée

In addition to the Limited License terms outlined herein, the Client agrees that, as a member, during the term of the License granted hereby, it shall not use the License other than as permitted by this Agreement. Planetree remains entitled to exclusive proprietary and marketing rights to Planetree ideas, materials and any materials compiled or derived from our materials. When the Planetree logo is added to existing letterhead, web pages or publications, Member agrees to use it exactly as we have developed it. Member shall have the right to use materials developed by Planetree within its organization on a royalty-free basis for the term of this Agreement. New materials developed by the client derived from our programs shall not be distributed or marketed to third parties. Nothing in this Agreement shall constitute consent, express or implied, for Planetree to use as trademark, logo, information, or other material for which Member owns copyright.

Enquêtes

Planetree reserves the right, without any limitation, to: (i) investigate any suspected breaches any service delivery platform or other systems or networks, (ii) investigate any suspected breaches of these Terms and any applicable Additional Terms, (iii) investigate any information obtained by Planetree in connection with reviewing law enforcement databases or complying with criminal laws, (iv) involve and cooperate with law enforcement authorities in investigating any of the foregoing matters, (v) prosecute violators of these Terms and any applicable Additional Terms, and (vi) discontinue providing any and all services, in whole or in part, or, except as may be expressly set forth in any applicable Additional Terms, suspend or terminate all access, in whole or in part, including any user access, at any time, without notice, for any reason and without any obligation to the Client, its users or any third-party.

Any suspension or termination will not affect Client’s obligations to Planetree under these Terms or any applicable agreement. Upon suspension or termination of services, or upon notice from Planetree, all rights granted to under these Terms & Conditions, and under the Service Agreement will cease immediately, and Client agrees that it and all users will immediately discontinue use of any service delivery platforms. The provisions of these terms, which by their nature should survive suspension or termination will survive.

Mise à jour des présentes conditions

From time to time, Planetree may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Planetree reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If Planetree makes any material change, the Client will be notified using notification requirements outlined in these Terms and/or as outlined in the Service Agreement. Modifications will be effective sixty (60) days from the date posted or as otherwise specified.

L'utilisation continue de nos services par le client après l'entrée en vigueur des modifications signifie que le client et/ou ses utilisateurs acceptent toutes les modifications. Les conditions révisées remplacent toutes les conditions antérieures.

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CONSULTING TERMS & CONDITIONS

Frais de services de coaching et d'éducation

Coaching and Education Service Fees shall be paid as agreed to and specified in the operative Service Agr

Frais pour les non-membres

Membership pricing discounts are only valid for members in good standing. Coaching and Education Services delivered to any non member shall be delivered at the non member fee identified in the service agreement. Planetree shall be paid any difference of member / non member pricing no less than thirty (30) days prior to delivery of the scheduled Coaching and Education Service.

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EDUCATION TERMS & CONDITIONS

Planetree Hub & Academy

Planetree dispense son enseignement en ligne par l'intermédiaire de l'Académie Planetree et du Hub virtuel Planetree. L'utilisation de l'Académie et du Hub est soumise à des conditions d'utilisation spécifiques situées sur les sites Web respectifs.

Paquets SCORM

Planetree may provide a Client with Sharable Content Object Reference Model (SCORM) packages to deliver training of Planetree content directly from the Client’s learning management system (LMS). The Client is responsible for payment of ongoing license fees to deliver this content outside of the Planetree Academy and Hub environments. Planetree reserves the right to discontinue all or certain aspects of the SCORM package functionality if ongoing license fees are not paid or not paid on time.

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CERTIFICATION TERMS & CONDITION

Conditions d'éligibilité

A facility in operation as a healthcare providing organization is eligible to apply for Person Centered Care Certification ® if the following conditions are met:

1. Has been in operation for at least (1) year,
2. Provides direct services,
3. Has maintained required licensure to operate in its region,
4. Is in compliance with local quality and safety requirements, and
5. Provides attestation that any person can report concerns to Planetree during the assessment process without retaliatory action.

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New Certified Sites

Planetree Membership is required for all new certifying healthcare organizations.

The organization must have active Planetree Membership before Certification can be conferred. To maintain Certification, Planetree Membership must remain active throughout the entire Certification Validity Period. If Planetree Membership is not renewed or becomes inactive prior to the end of the Certification Validity Period then Certification will expire on the date of the Membership expiry.

Renewing Certified Sites

Planetree Membership is required for all renewing certifying healthcare organizations. The organization must have active Planetree Membership before Certification can be conferred for the renewed period. To maintain Certification, Planetree Membership must remain active throughout the entire Certification Validity Period. If Planetree Membership is not renewed or becomes inactive prior to the end of the Certification Validity Period then Certification will expire on the date of the Membership expiry.

For healthcare sites that renewed their Planetree Certification prior to 1 July 2025:

If Membership was active prior to the Certification Validity Period and then Membership is cancelled before the Certification Expiry, then the organization’s Certification status will be placed on hold until the organization pays the difference between the Certification non-member price and the Certification member price. If this difference is not received within thirty (30) days of the Membership Expiry Date then Certification will automatically be deemed lapsed and expired.

1. If a member organization applies for and is awarded Certification, but discontinues membership during the 3-year Certification term, the organization will be invoiced for the different between the member and non-member rates for Certification which will include the application fee and the non-member rate for the assessment. Payment will be required within 60 days. If not paid within 60 days, Certification will be withdrawn.

Champ d'application de la certification

Person-Centered Care Certification is not conferred to specific units or departments within an organization. All care areas of an applicant organization will be assessed during the certification process.

Si l'organisation candidate est une sous-unité d'une organisation mère, elle peut demander la certification indépendamment de cette dernière :

• The sub-unit is recognized by patients/residents as a discrete entity and is easily distinguishable from the parent organization (for instance, it is a freestanding building and/or it has a distinct name and recognition apart from its parent organization)
• The sub-unit is self-sufficient enough to be assessed against every criterion for certification independent of its parent organization
• On-site leadership has sufficient autonomy to set and change policy to influence the patient/resident experience at the site-level.

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Organisations multisites

If one application is to cover multiple sites for certification and any one site is operating at a lower level of performance on the criteria than the others, the granting of certification will be dependent on the level at which the weakest site is functioning. An organization may submit more than one application if it wishes to have separate assessments for different facilities or entities that it operates, so long as the separate facilities or entities are eligible in accordance with the criteria outlined above. In separate assessments, each certification decision will be independent and based solely on that individual site visit and assessment.

Durée du mandat

L'équipe de certification (à n'importe quel niveau) est de trois (3) ans. Au cours de cette période, les sites certifiés doivent continuer à respecter les critères et à intégrer les politiques et procédures appropriées au fur et à mesure que les changements sont publiés et mis en œuvre (mais pas plus d'une fois par an).

Contrôle de progrès à mi-parcours

A mid-term progress check-in will occur approximately 18 months into the Certification term. This is a required part of the Certification process. This check-in will occur virtually and is covered in the cost of Certification. There is no additional cost for this mid-term progress check. A primary function of this meeting is to recap any open items rated as partially met during the Certification assessment, and to review plans for closing those gaps. This process is meant to drive continuous advancement and progress in an organization’s PCC journey.

Renouvellement de la certification

Les sites certifiés par Planetree peuvent choisir de demander le renouvellement de leur certification à l'approche de la fin de leur mandat de trois ans. Les organisations qui souhaitent obtenir un niveau de certification plus élevé que celui auquel elles ont droit actuellement sont invitées à présenter une nouvelle demande avant la fin de leur mandat de trois ans. Dans ce cas, toutes les actions de suivi signalées devront être clôturées avant la demande de recertification. Cependant, il n'y a aucune garantie qu'un niveau de certification plus élevé sera conféré.

An application for re-certification must be submitted by the expiry date of the current Certification Validity Period. The re-certifying organization has a maximum of six (6) months after submission of their application to receive the new re-certified outcome from the Planetree Certification Committee. During this six (6) month period, the organization’s Certification status will be considered as Active with a pending re-certification. If the re-certification is not achieved within this six (6) month period then the Certification status is lapsed.

Certification Conditions de paiement

Certification fees are paid in following stages:

1. Milestone 1 is equivalent to 50% of the Certification Fee and 50% of estimated travel expenses related to the onsite Lived Experience Validation (LEV). Once Planetree receives the Milestone 1 payment can the organization then receive access to the Certification Portal to submit their application.
2. Milestone 2 is equivalent to 50% of the Certification Fee and is due upon submission of the Certification application.
3. After completion of the LEV, any remaining travel expenses will be billed to the organization according to the Planetree Travel Policy and due thirty (30) days issuance. Payment of all outstanding travel expenses is required before the Certification result and report can be released and applied.

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Prior to beginning the Person-Centered Care Certification process, all outstanding invoices with Planetree must be paid in full.

Preferred pricing for Certification is provided to organizations that are active Planetree members. This includes a waived application fee and discounted pricing for the assessment process. These discounts are applied with the understanding that an organization will maintain its membership for the duration of its Certification term.

Modifications des critères de certification

Planetree reserves the right to make additions and/or modifications to the Person-Centered Care Certification criteria and/mor measurable elements no more than one time per year. Criteria changes are all approved by the Person-Centered Care Certification Committee and go into effect on January 1st of a given year. All additions and changes will be announced at a minimum two (2) months prior.

Les organisations dont les demandes de certification ont été reçues avant le 1er janvier ne seront pas évaluées selon les nouveaux critères, quelle que soit la date d'examen de la demande par le comité de révision.

Évaluation des organisations non anglophones

All Person-Centered Care Certification evaluations conducted by Planetree are in English. In some instances, partner offices conducting the evaluations may do so in the primary language of the country/region. Every effort will be made, however, to reduce the burden to non-English speaking organizations. It may be necessary for the applicant organization to provide interpreters to assist during the on-site validation visit. These interpreters should be qualified to provide translation services and should be independent from the applicant organization (e.g., not staff members).

Attribution de la certification

Certification at each level will be conferred by an independent, external committee. The role of this committee is to review all Person-Centered Care Certification scoring decisions. To facilitate this external review, summaries of sites’ performance will be circulated for committee validation prior to awarding certification.

Impartialité de la décision

Toutes les décisions de certification doivent être fondées uniquement sur les performances du candidat, telles qu'elles ressortent des informations présentées et observées au cours du processus d'évaluation de la certification (par opposition aux connaissances préexistantes ou à l'expérience antérieure du site).

Pour préserver ce niveau d'impartialité, les dispositions suivantes sont en place :

· Planetree Personnel and contractors are prohibited from participating in the evaluation of an applicant site to which they have provided direct training, coaching, or consulting services to the applicant site (either in-person or virtually) within the past three years.

· Planetree Personnel will disclose any past or present relationship or employment with applicant organizations. If deemed to have a conflict of interest, they will be prohibited from participating in the evaluation.

• Once the evaluation team is identified, evaluators are restricted from disclosing or discussing details of the evaluation to anyone currently engaged in providing direct training, coaching or consultation to the applicant.
• All application summaries provided to the review committee for final review will be blinded. Any identifying information will be redacted.
• Committee members are required to disclose any conflicts of interest related to sites pursuing Certification. No member of the Committee will participate in any discussion or vote on any matter in which they or a member of their immediate family has a potential conflict of interest due to having a material economic involvement regarding the matter being discussed.

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Recours

Planetree strives for the certification process to be a transparent one, with decisions clearly substantiated through the final report shared with the applicant. If, however, there is dissatisfaction with the certification decision, including the level of certification awarded, applicants can submit an appeal within 30 calendar days of being notified of the decision. This appeal should be submitted in writing to Planetree’s President and should clearly outline the grounds on which the decision is contested.

All appeals will be reviewed by the Person-Centered Certification Committee. Appeals should be addressed to Planetree International, 130 Division Street, Derby, CT 06418, United States of America.

Confidentialité

Toutes les informations examinées au cours de l'évaluation de la certification, y compris les commentaires des patients/résidents et des employés formulés dans les groupes de discussion et dans le cadre du processus de consultation publique, resteront strictement confidentielles. Certains commentaires textuels seront communiqués au candidat, mais de manière anonyme.

Communication sur les événements importants

It is the responsibility of a site, for the duration of its certification term, to provide information to Planetree on significant events that occur within the organization. The following significant events will automatically trigger a review of the site’s certification status and must be communicated to Planetree within 30 days of their occurrence:

· Involuntary loss of accreditation by a national and/or international accrediting body, including but not limited to The Joint Commission, Joint Commission International (JCI), and others.

• Debarment from participation in federal payer programs
• Uncured bankruptcy, voluntary or involuntary
• Evidence of material misrepresentation
• Failure to maintain a level of performance consistent with the Person-Centered Care Certification criteria
• Voluntary relinquishment of Person-Centered Care Certification

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L'avis de tels événements importants doit être donné par écrit et envoyé directement à Planetree.

Information du public

À titre de service aux consommateurs de soins de santé, Planetree tiendra sur son site Web une liste des organismes agréés. Les renseignements suivants ne sont pas considérés comme confidentiels et peuvent être rendus publics, à moins qu'un organisme ne demande expressément par écrit qu'ils demeurent confidentiels :

• The name(s) of organization(s) scheduled for certification validation assessments.
• Assessment dates once confirmed with an organization.
• Certification expiration dates for certified organizations.
• Which facility(ties) of a multi-facility system are/are not certified.
• An organization’s certification status

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Dans la mesure permise par la loi, Planetree peut publier des données dépersonnalisées et/ou agrégées recueillies dans le cadre des évaluations et d'autres activités de Planetree à des fins, entre autres, d'encouragement à l'amélioration des soins centrés sur la personne. En signant la présente Entente, le Client consent à ce que Planetree utilise des données dépersonnalisées et/ou agrégées.

Un organisme candidat est libre de fournir des copies de son rapport de certification et de son statut aux agences de financement.

Correction des informations erronées

Sans limiter tout autre droit ou recours disponible, Planetree peut faire une déclaration publique (sous la forme ou dans les médias qu'il juge appropriés) pour corriger toute déclaration ou représentation fausse ou trompeuse concernant le statut de certification du Client.

Évaluations supplémentaires

Toute évaluation supplémentaire non incluse dans l'accord de service sera facturée à un coût additionnel.