Algemene voorwaarden

Last Updated on November 4, 2025

Lees deze Algemene voorwaarden zorgvuldig door, aangezien ze dienen als een afdwingbaar contract tussen de partijen en belangrijke informatie bevatten over wettelijke rechten, rechtsmiddelen en verplichtingen.

ALS U IN DE VERENIGDE STATEN OF CANADA WOONT, GAAT U, DOOR AKKOORD TE GAAN MET DEZE VOORWAARDEN, ERMEE AKKOORD ALLE GESCHILLEN MET PLANETREE UITSLUITEND OP TE LOSSEN IN DE HOOGSTE GERECHTSHOVEN VAN CONNECTICUT OF DOOR MIDDEL VAN BINDENDE INDIVIDUELE ARBITRAGE, EN DOET U AFSTAND VAN HET RECHT OM DEEL TE NEMEN AAN GROEPSACTIES EN VORDERINGEN TE LATEN BEOORDELEN DOOR EEN JURY, ZOALS UITGELEGD IN HET GEDEELTE OVER GESCHILLENBESLECHTING.

DEFINITIONS

In deze Overeenkomst gelden de volgende definities:

“Agreement” refers to the Planetree Services Agreement and related appendices and schedules.

"Gelieerde Onderneming" betekent elke entiteit die direct of indirect zeggenschap heeft over, onder zeggenschap staat van of onder gemeenschappelijke zeggenschap staat met een partij bij de Overeenkomst.

"Authorization" means an authorization, license, permit, consent, or exemption (however it is described) issued by a Government Agency.

"Certificate" means the document awarded by Planetree in acknowledgment of Bronze, Silver, or Gold certification under the Planetree Certification Program (as applicable).

“Certification” means the Planetree Excellence in Person-Centered Care Certification Program and related documents and procedures.

“Client” means the party who entered into the Service Agreement with Planetree International Incorporated. May also be referred to as “Partner” or “Partner Client”.

"Vertrouwelijke informatie" betekent informatie die:

"Ingangsdatum" is de datum waarop het Lidmaatschap ingaat en de eerste dag van de Geldigheidsperiode van het Lidmaatschap.

"Uitvoeringsdatum" is de datum waarop de Overeenkomst volledig is ondertekend en uitgevoerd door beide partijen.

“Fees” means the amounts payable by Client to Planetree for Services enumerated in the Service Agreement.

"Government Agency" means:

"Lid / Lidmaatschap" een lid is de klant aan wie het lidmaatschap is toegekend. Het lidmaatschap wordt geregeld door de Serviceovereenkomst op voorwaarde dat alle normen, voorwaarden en bepalingen zoals uiteengezet in de Appendix en Schedules daarbij worden geaccepteerd, uitgevoerd en nageleefd. Klanten krijgen het lidmaatschap voor de aangegeven termijn.

"Membership Fee" means the fee specified in the Service Agreement.

"Membership Validity Period" means the period of Planetree membership beginning on the date the Membership Fee is paid and received by Planetree and continuing for the period indicated in the Service Agreement.

“Personal Data” means any data that Client submits into the Services relating to an identified or identifiable natural person protected under data protection laws.

"Planetree" betekent Planetree International Inc, een volledige dochteronderneming van Griffin Health Services Corporation.

"Planetree-personeel" betekent functionarissen, werknemers, contractanten of agenten van Planetree en elke andere persoon die namens Planetree optreedt (inclusief externe contractanten en leden van de faculteit).

"Planetree Marks" means the trademarks (whether registered or unregistered) of Planetree used in connection with the Planetree Certification Program and other services.

"Planetree Materialen" betekent:

"Primary Contact" means the person to which this Agreement is addressed (and any nominated alternative or replacement).

"Privacy Legislation" means legislation relating to privacy of personal and health information and applicable privacy standards, codes of practice and guidelines in force from time to time.
“Users” means the employees and contractors that Client authorizes to access and use the Services.

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GENERAL TERMS & CONDITIONS

Gebruiksvoorwaarden

De Klant zal niet, noch zal hij zijn Gebruikers toestaan om:

Vertrouwelijkheid

The parties acknowledges that they will have access to confidential information in the performance of their obligations as contemplated in this Agreement. Accordingly, the parties agree that they will not disclose such confidential information to any third party, except to their own employees, and will take commercially reasonable precautions to protect the confidentiality of such information.

Vertrouwelijke informatie zoals hierin bedoeld omvat, maar is niet noodzakelijk beperkt tot:

The parties acknowledge and agree that in the event of an unauthorized use or disclosure of confidential information that it may cause the other party to suffer irreparable injury not compensable by money damages and therefore shall not have an adequate remedy at law. Accordingly, the Client agrees that to the aggrieved party shall be entitled to injunctive relief to prevent or curtail any such breach, threatened or actual. This obligation shall survive the cancellation or other termination of this Agreement.

Intellectueel eigendom

De Klant aanvaardt en stemt in met het beleid inzake intellectuele eigendom dat als Bijlage 3 bij deze overeenkomst is gevoegd en door middel van verwijzing hierin is opgenomen. Het intellectueel eigendomsbeleid, of enig deel daarvan, kan op elk moment door Planetree worden gewijzigd, inclusief het toevoegen of verwijderen van voorwaarden op elk moment gedurende de looptijd van deze overeenkomst. Elke wijziging van het intellectueel eigendomsbeleid zal worden gedeeld met de Klant ten minste 60 dagen voorafgaand aan de ingangsdatum ervan.

Account

Je hebt een account nodig voor de meeste activiteiten op onze onderwijs- en serviceplatforms. Gebruikers zijn verplicht om hun wachtwoord geheim te houden, aangezien de Klant verantwoordelijk is voor alle activiteiten in verband met gebruikersaccounts.

Our support team can be contacted at info@planetree.org for assistance with account permissions.

Vrijgave

De Klant vrijwaart Planetree en Planetree Personeel onherroepelijk en onvoorwaardelijk van elke claim voor verlies of schade geleden of opgelopen door de Klant of enige andere persoon in verband met enige handeling of ding gedaan of gezegd, enig rapport gepubliceerd door, of enige nalatigheid van Planetree of Planetree Personeel te goeder trouw in verband met de uitvoering en levering van enige Planetree diensten. Deze vrijwaring geldt voor zover de wet dit toelaat, maar beoogt niet de rechten van de Opdrachtgever uit te sluiten die onder enige wet bestaan.

Disclaimers en beperking van aansprakelijkheid

DISCLAIMER OF WARRANTIES. THE SERVICES AND PLATFORM SERVICES ARE PROVIDED BY PLANETREE “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. PLANETREE MAKES NO REPRESENTATIONS ABOUT ANY CONTENT OR INFORMATION MADE ACCESSIBLE BY OR THROUGH ITS PRODUCTS AND PLATFORM SERVICES.

LIMITATION OF LIABILITY. IN NO EVENT SHALL PLANETREE BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES. PLANETREE’S LIABILITY SHALL, IN ALL EVENTS, BE LIMITED TO FEES AND PAYMENTS COLLECTED UNDER THE OPERATIVE SERVICE AGREEMENT DURING THE 12 MONTHS PRECEDING THE DATE ON WHICH THE CLAIM FOR DAMAGES OR LIABILITY AROSE.

To the extent permitted by law, Planetree (and its companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, even if advised of the possibility of damages in advance.

Planetree is niet aansprakelijk jegens de Klant voor enig verlies of aansprakelijkheid of jegens enige derde, behalve als de schade is veroorzaakt door nalatigheid van Planetree, of door schending van de contractuele verplichtingen van Planetree zoals hierin uiteengezet.

Notwithstanding the foregoing, no such limitation shall apply to claims, actions, suits, or damages to the extent arising out of Planetree's gross negligence, fraud, willful misconduct, breach of any confidentiality provision of this Agreement, liability owed to third parties for property damage, death or bodily injury, or breach of Client’s protected health information

Uitsluitingen

Nothing in this section excludes or limits either party’s liability for: (a) fraud or fraudulent misrepresentation; (b) breach of confidentiality obligations; (c) obligations under the Section titled Indemnification; and (d) matters that cannot be excluded or limited under applicable law.

Door omstandigheden buiten haar macht kan Planetree niet in staat zijn diensten te leveren zoals omschreven in de Dienstverleningsovereenkomst. Opdrachtgever aanvaardt dat hij geen verhaal heeft op Planetree wanneer de onmogelijkheid tot levering van de in de Dienstverleningsovereenkomst omschreven diensten buiten zijn zorg en/of controle ligt.

Planetree may cease making available certain features of the Services at any time and for any reason. Under no circumstances will Planetree or its affiliates, suppliers, partners, or agents be held liable for any damages due to such interruptions or lack of availability of such features.

Planetree is not responsible for delay or failure of performance of any of the Services caused by events beyond our reasonable control, including, but not limited to, an epidemic, pandemic, act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

Klachten

De Klant kan een formele klacht over Planetree-diensten (en evenementen en activiteiten die deel uitmaken van de dienstverlening) schriftelijk indienen via de volgende kanalen:

Address: 130 Division Street, Derby CT 06418, United States
Email: info@planetree.org
Website: www.planetree.org

Planetree zal klachten behandelen in overeenstemming met het Planetree beleid inzake klachtenmanagement.

Subsidie

According to the terms and subject to the conditions of this Agreement, Planetree hereby grants to the Client and the Client hereby accepts from Planetree the non-exclusive right to use Planetree’s name and service mark referred to herein as “License”, by referring to its organization as a “Planetree Affiliate” for the term of this Agreement. The use of the terms “Planetree Medical Center”, "Planetree Hospital", or “certified person-centered healthcare organization” are reserved for use by sites that have been awarded Planetree Person-Centered Care Certification®.

Licentie Beperkt

The Client agrees that, during the term of the License granted hereby, it shall not use the License other than as permitted by this Agreement. Planetree remains entitled to exclusive proprietary and marketing rights to Planetree Materials including ideas and any materials compiled or derived from our Materials. Planetree grants the Client a revocable, nontransferable, nonexclusive license to receive its Service products/ deliverables as is outlined in the Service Agreement. The license is restricted as is outlined in these Terms and Conditions and in the Service Agreement.

Materialen en serviceproducten van Planetree, samen met materialen of software van derden, worden in licentie gegeven en niet verkocht aan de Klant. Behalve de beperkte licentie die in deze Voorwaarden wordt verleend, behoudt Planetree alle rechten, titels en belangen in haar serviceproducten, inclusief auteursrechten, octrooien, handelsmerken en rechten op handelsgeheimen.

Beperkingen op kopiëren en distributie. U mag Planetree-materialen niet kopiëren of verspreiden, behalve voor zover kopiëren noodzakelijk is voor doeleinden die zijn uiteengezet in de Serviceovereenkomst.

Limitations On Reverse Engineering And Modification; Client may not (i) access or use Planetree service delivery platforms for any purpose other than your licensed use, (ii) reverse engineer, decompile, disassemble, attempt to derive the source code of, or modify or create works derivative of the Planetree service delivery platforms, any updates or part thereof, except to the extent expressly permitted by applicable law.

Sublicentie, verhuur en gebruik door derden. U mag een Planetree dienst niet toewijzen, overdragen, in sublicentie geven, verhuren, timesharen, uitlenen, leasen of anderszins overdragen of een derde direct of indirect toestaan documenten te kopiëren en/of een Planetree dienstverleningsplatform te installeren op een apparaat dat niet het eigendom is van en wordt beheerd door de Klant.

If the client has saved any Planetree service product on any electronic device for which it will destroy / sell / transfer, the Client must ensure it has removed and deleted any Planetree Service materials before doing so.

Individueel gebruik. U mag geen Planetree dienstverleningsmateriaal of dienstverleningsplatform distribueren of beschikbaar maken via een netwerk waar het kan worden gebruikt door meerdere personen/apparaten tegelijk.

Proprietary Notices. You may not remove any proprietary notices (e.g., copyright and trademark notices) from any Planetree materials

Use In Accordance With Documentation. All use of the Planetree Services provided must be in accordance with the Service Agreement and these terms and conditions.

Vertrouwelijkheid. Je moet alle materialen van Planetree strikt vertrouwelijk behandelen.

Compliance With Applicable Law. Client is solely responsible for ensuring its use and its users’ use of all Planetree services are in compliance with all applicable foreign, federal, state and local laws, and rules and regulations.

When the Planetree logo is added to existing letterhead, web pages or publications, the Client agrees to use it exactly as Planetree has developed it and according to the Planetree branding guide. The Client shall have the right to use materials developed by Planetree within its organization on a royalty-free basis for the term of this Agreement. New materials developed by the Client derived from Planetree programs shall not be distributed or marketed to third parties. Nothing in this Agreement shall constitute consent, express or implied, for Planetree to use as trademark, logo, information, or other material for which the Client owns a copyright.

The Client shall not offer to or actually give, sell, rent, lease, sublicense, or assign Planetree’s Products to any person or entity. The Client shall not used or extend access to Planetree’s Products to any Client staff members (including but not limited to employees, contingent workers, and volunteers) (collectively Staff Members) or Client providers (including but not limited to physicians, affiliated physicians, and medical students on rotation) (collectively Providers) at any entity, or in any facility, that is not affiliated with the Client as of the Effective Date (or the anniversary of the Effective Date in the case of a Term after the first Term). If the Client wishes to extend access to or use of Planetree’s Products to any person, facility, or entity, not within the scope of this section (including but not limited to any facility or entity not affiliated with the Client as of the Effective Date, or, in the case of a Term after the first Term, the anniversary date of the Effective Date), the Client must contact Planetree for cost information and purchase an extension of the License to cover any such additional people, facilities, or entities, which extension of the License must be by written agreement of the Parties. The Client may not remove any copyright or other proprietary notices contained in or on Planetree’s Products. The Client shall not videotape any live sessions delivered by Planetree without written permission, which permission shall not be unreasonably withheld. The Client may use Planetree’s Products listed in this Agreement for continuing medical education but only with the Client’s Staff Members and Providers.

Geen impliciete licenties

Except as otherwise expressly granted in this Agreement, no license or other rights under a Party’s intellectual property rights is granted to the other Party, by implication, estoppel or otherwise.

Eigendom van materialen en gebruiksbeperkingen

Planetree is, unless otherwise stated, the owner of all copyright, trademark, patent, trade secret, database, and other proprietary rights to information on any Planetree service delivery platform, including without limitation, as is outlined in the Service Agreement and through in-person, online, virtual, and hybrid modalities of delivery. Planetree’s Services and all other provided and the collection and compilation and assembly thereof are the exclusive property of Planetree and are protected by U.S. and international copyright laws. If any product name or logo does not appear with a trademark (TM), that does not constitute a waiver of intellectual property rights Planetree has established in any of its products, services, features, or service names or logos.

De Klant en zijn gebruikers stemmen ermee in het auteursrecht en alle andere toepasselijke wetten na te leven en mogen de content niet gebruiken op een wijze die inbreuk maakt op of inbreuk maakt op de rechten van enige persoon of entiteit, die onwettig is in enig rechtsgebied waar de Planetree-diensten worden geleverd, of die verboden is op grond van deze voorwaarden.

Planetree retains ownership of all its service deliveries, service delivery materials (in all formats), service deliver / educational platforms and its service modules, including, but not limited to, its website, present or future apps, platforms and services, the Planetree logo, service materials, service deliverables, code, and content created by Planetree and its affiliates.

Onafhankelijk contractant

Deze overeenkomst beoogt geen werkgever-werknemerrelatie. Bij de uitvoering van haar werkzaamheden en taken in het kader van deze overeenkomst zal Planetree te allen tijde handelen en presteren als een onafhankelijke contractant.

Beperkingen

No Client employee, contractor or agent shall engage in training, education or coaching regarding Planetree services with non-employed individuals except for non-employed physicians or physician office staff of the Client without Planetree’s prior approval.

Vrijwaring

Each party will indemnify, defend, and hold the other party, its directors, officers and employees harmless from and against all third-party claims, expenses (including reasonable attorneys’ fees), loss and liability resulting from or relating to a breach of this Agreement by the indemnitor, and/or the gross negligence or willful misconduct of the indemnitor.

Verzekering

Planetree has procured general liability insurance in the coverage amounts of no less than $1,000,000.00 USD per loss event and $2,000,000.00 USD annual aggregate. Planetree will provide the Client with a certificate of insurance evidencing such coverage upon the signing of this Agreement, as requested by the Client.

Gehele overeenkomst

The terms of this Agreement supersede any and all other agreements, either oral or in writing, between the parties with respect to the matters covered hereby. This Agreement may be amended at any time by mutual agreement of the parties, but any such amendment must be in writing, dated, and signed by the parties and attached hereto.

Toewijzing en bindend effect

Neither party may assign any right or obligation under this Agreement without the prior written consent of the other. Subject to the foregoing limitation, the terms of this Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and assigns.

Beheersing van wetgeving en geschillenbeslechting

Op deze overeenkomst is het recht van de staat Connecticut in de Verenigde Staten van Amerika van toepassing.

THE PARTIES AGREE THAT ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE APPLICABILITY, BREACH, TERMINATION, VALIDITY, ENFORCEMENT, OR INTERPRETATION OF THEM, OR TO THE USE OF THE SERVICES OR COMMUNICATIONS WITH PLANETREE (COLLECTIVELY, “DISPUTES”) THAT ARE NOT RESOLVED MUST BE ADDRESSED SOLELY IN CONNECTICUT SUPERIOR COURT OR BY BINDING INDIVIDUAL ARBITRATION AND AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO FILE A CASE IN ANY OTHER COURT.

DE PARTIJEN STEMMEN ER VERDER MEE IN OM ALLEEN OP PERSOONLIJKE TITEL VORDERINGEN TEGEN ELKAAR IN TE DIENEN EN NIET ALS EISER OF LID VAN EEN GROEP IN EEN GROEPS- OF REPRESENTATIEVE PROCEDURE VOOR DE RECHTBANK OF IN ARBITRAGE.

The parties agree that this Dispute Resolution Agreement applies to each other and each entity’s respective agents, attorneys, contractors, subcontractors, service providers, employees, and all others acting for, or on behalf of, either party. This Dispute Resolution Agreement is binding on both parties and their respective heirs, successors, and assigns, and is governed by the Federal Arbitration Act.

The parties agree that each party will bear its own costs and attorneys’ fees in the event of a dispute, provided, however, that either party may recover fees and costs to the extent permitted by applicable law. If a court or an arbitrator determines that an arbitration has been brought or threatened in bad faith, or that the demand was frivolous or asserted for an improper purpose, the court or arbitrator may, to the fullest extent permitted by law, award attorneys’ fees to the party defending against the claim just as a court could.

Verplichte informele geschillenbeslechting

Voordat de Klant een claim indient, is hij verplicht om deel te nemen aan de informele geschillenbeslechtingsprocedure die in dit gedeelte wordt beschreven.

The Client shall send a concise and factual written statement (“Claim Statement”) outlining: (a) the nature and details of the Dispute; and (b) a proposal for resolving it (including any monetary demand and the calculation/formula upon which the monetary demand is reliant).

Planetree stemt ermee in dat na ontvangst van een claimverklaring de toepasselijke verjaringstermijn wordt verlengd met een periode van 60 dagen vanaf de datum van ontvangst van de claimverklaring.

De claimverklaring wordt verstrekt ter attentie van de Planetree President.

Als het geschil niet binnen 60 dagen na ontvangst wordt opgelost, kan de Klant een rechtszaak aanspannen bij het Hooggerechtshof van Connecticut of een individuele arbitrageprocedure starten, met inachtneming van de voorwaarden van deze Geschillenbeslechtingsovereenkomst.

Als de Klant dit proces niet voltooit, vormt dit een wezenlijke schending van de Voorwaarden en is geen enkele rechtbank of arbiter bevoegd om geschillen te horen of op te lossen.

Ethiek en zakelijk gedrag

Planetree handhaaft de waarden van integriteit en wettig gedrag, in het bijzonder met betrekking tot anti-omkoping en anti-corruptie. Planetree handhaaft deze waarden in haar eigen bedrijfsvoering en in haar relaties met zakelijke partners. Het voortdurende succes en de reputatie van Planetree is afhankelijk van de gezamenlijke inzet om hiernaar te handelen. De Klant verplicht zich samen met Planetree deze fundamentele waarden hoog te houden door zich te houden aan toepasselijke wet- en regelgeving.

De Klant verklaart kennis te hebben genomen van de Planetree Ethische Code en de Planetree Nalevingsbrochure. De Klant bevestigt de daarin opgenomen principes te begrijpen en gaat ermee akkoord deze na te leven.

Betaalde vergoedingen

Door de Klant aan Planetree betaalde vergoedingen die niet zijn gebruikt voor de levering van diensten worden niet gerestitueerd en zullen worden verbeurd als ze niet zijn gebruikt in de volgende omstandigheden:

• If funds are remaining and not used one (1) year after the Execution Date, or
• The Client’s Membership expires (if applicable), whichever comes first.

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Extra kosten

The Client may be responsible for paying additional fees in the following circumstances. Any additional applicable fees will be determined by Planetree on a case-by-case basis and may only be waived by a Planetree executive based on specific circumstances of your organization.

• Late Payments – the standard payment period is 30 calendar days from the date of invoice. Planetree may charge interest on fees and charges which are overdue or in arrears at such interest rates as it determines. Fees that are outstanding for more than 90 calendar days risk impacting the ongoing validity of this Agreement.
• Service Deferral – if any scheduled service is changed or deferred by the Client within two (2) weeks of its scheduled date then a penalty fee of up to 5% of the total service fee may apply.
• Client Profile – Planetree reserves the right to vary its services fees (and/or charge a supplemental fee) if:
  • The information provided by the Client regarding its services and profile was incorrect or incomplete, or
  • The Client’s facilities and/or services vary throughout the duration of this Agreement.

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Prijzen

De prijzen voor diensten worden bepaald op basis van de Serviceovereenkomst.

Betalingsvereisten

• You agree to pay all fees by bank transfer unless otherwise agreed to by both parties in writing. Planetree has the right to refuse any payment method not specified in these terms and conditions or modified by the Service Agreement.
• You agree not to use an invalid or unauthorized payment method.
• Planetree expressly reserves the right to terminate all agreements and to disable access to any content for which it did not receive adequate payment.
• All payments must be made in United States Dollars (USD) as per your invoice unless otherwise specified. Planetree reserves the right to charge a processing fee for payments not invoiced or received in USD.
• All payments and membership fees are non-refundable and will be credited to the Client’s account. Credited amounts are valid for one (1) year unless otherwise specified in the Service Agreement.
• All payments or installments, including estimated travel costs, must be received by Planetree in full as outlined in your services agreement, before Planetree can release teams to deliver services, release assessment teams, and/or provide your any assessment reports or status.
• Planetree is not responsible for any local taxes such as GST or VAT that may be levied upon the Client for payment unless otherwise indicated on the Client’s invoice. The Client must comply with all local taxation requirements and provide Planetree will the full amount as per your invoices.
• Planetree is an American private incorporated not-for-profit company and is responsible for paying all relevant taxes in the USA.

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Reisgerelateerde uitgaven

De Klant is verantwoordelijk voor directe kosten voor alle reizen die nodig zijn om de levering van gecontracteerde Planetree diensten te voltooien, inclusief:

• Roundtrip airfare according to Planetree’s Travel Policy
• Accommodatie
• Meals
• Ground transportation such as rental cars, public transportation, personal mileage, parking, and ride sharing
• Incidentals

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Geschatte reisgerelateerde kosten zijn verschuldigd voorafgaand aan de levering van de betreffende Planetree-dienst volgens de betalingsvoorwaarden die zijn vermeld in de Servicesovereenkomst. Resterende reisgerelateerde kosten na levering van de service zijn verschuldigd binnen 30 dagen na factuurdatum.

Er wordt naar gestreefd om voordelige reisarrangementen te selecteren. Als de voorgestelde vliegtarieven of hoteltarieven hoger zijn dan de normale en gebruikelijke kosten, zal de Klant voorafgaand aan de boeking om goedkeuring worden gevraagd.

Interpretatie

Kopjes dienen uitsluitend voor het gemak en zijn niet van invloed op de interpretatie. De volgende regels zijn ook van toepassing op de interpretatie van deze overeenkomst, tenzij uit de context duidelijk blijkt dat een regel niet van toepassing is.

1. A reference to:
   • a) a legislative provision or legislation (including subordinate legislation) is to that provision or legislation as amended, re-enacted or replaced, and includes any subordinate legislation issued under it;
   • b) a document (including this Agreement) or agreement, or a provision of a document (including this agreement) or agreement, is to that document, agreement or provision as amended, supplemented, replaced or novated;
   • c) a party to this Agreement or to any other document or agreement includes a successor in title, permitted substitute or a permitted assign of that party;
   • d) a person includes any type of entity or body of persons, whether or not it is incorporated or has a separate legal identity, and any executor, administrator or successor in law of the person; and
   • e) anything (including a right, obligation or concept) includes each part of it.
2. A singular word includes the plural, and vice versa.
3. A word which suggests one gender includes the other genders.
4. If a word or phrase is defined, any other grammatical form of that word or phrase has a corresponding meaning.
5. If an example is given of anything (including a right, obligation or concept), such as by saying it includes something else, the example does not limit the scope of that thing.
6. A reference to "dollars" or "$" is to an amount in United States currency unless otherwise specified.

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The English version of the Service Agreement and all related appendices and schedules will take precedence of all translated versions.

Toegang tot patiënt- en personeelsinformatie

The Client acknowledges that Planetree assessments including Certification processes may expose Planetree assessors to documents containing personal information and health information including clinical and staff records. The parties recognize that this would be an incidental disclosure of confidential information as is permitted under the Privacy rules and regulations. Planetree shall not be provided with any patient health information beyond any incidental disclosure.

The Client must ensure that its privacy consent forms, privacy policies, and other relevant patient documentation includes such disclosures and consents as may be required by Privacy Legislation to enable the use and disclosure of personal information and health information (as defined in Privacy Legislation) by Planetree for Certification evaluation purposes

Variatie

De uitoefening van een recht staat de verdere uitoefening van dat recht of van enig ander recht niet in de weg. Noch de uitoefening van een recht, noch een vertraging in de uitoefening van een recht werkt als een verkiezing of wijziging van de voorwaarden van deze Overeenkomst.

Wijziging en toewijzing

Doorlopende voorzieningen

Het is de bedoeling dat alle artikelen ook na afloop of beëindiging van deze Overeenkomst van kracht blijven. Voor zover een enkele bepaling als betwistbaar, onethisch of verboden wordt beschouwd, wordt die bepaling als nietig beschouwd en worden de overige bepalingen en voorwaarden geacht van kracht en geldig te zijn.

Tegenhangers

Deze Overeenkomst kan in tegenhangers worden uitgevoerd.

Regels voor inhoud en gedrag

The Client may not access or use the Services or create an account for unlawful purposes. The clients and its users’ use of the Services and their behavior on any Planetree platform must comply with applicable local or national laws or regulations of the country where the services are being provided and also with the laws and regulations of the United States of America. The Client is solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to the Service Agreement.

Als Planetree vaststelt dat de Klant de wet of de rechten van anderen heeft geschonden (bijvoorbeeld als wordt vastgesteld dat de Klant intellectuele eigendoms- of beeldrechten van Planetree of anderen schendt, of over een illegale activiteit gaat, kunnen wij de diensten beëindigen.

Planetree heeft beoordelingsvrijheid bij de handhaving van deze Algemene voorwaarden.

Planetree may restrict or terminate Client’s Service Agreement and/or revoke permissions to use any and all educational/ service delivery platforms or ban client and/or client’s users’ account at any time, with or without notice, for any or no reason, including for any violation of these Terms, if you fail to pay any fees when due, for fraudulent chargeback requests, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion. Upon any such termination we may delete your account and content, and we may prevent you from further access to the platforms and use of our Services. Your content may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.

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MEMBERSHIP TERMS & CONDITIONS

Lidmaatschapstermijn & verlenging

For any member in good standing, upon conclusion of the first term, and any renewal term thereafter, Membership and the terms of this Agreement shall be automatically renewed for additional one (1) year terms unless written notice to terminate is provided by either party not less than sixty (60) days prior to the end of any term.

For any initial or renewed term, Membership commences upon the receipt of the Membership Fee by Planetree. Only upon payment will the Client be provided access to any member benefits, including, but not limited to the Planetree Hub, services or resources.

Each subsequent annual Membership Fee shall be paid by the anniversary of the Effective Date. Planetree shall have the right to adjust the Member Fee at the end of any term by written notice to Member not less than sixty (60) days prior to the conclusion of the term then in effect.

Planetree factureert het Lid zijn verlengingskosten voorafgaand aan de verlengingsdatum. Indien het lidmaatschapsgeld niet wordt betaald volgens de betalingsvoorwaarden, behoudt Planetree zich het recht voor het lidmaatschap op te zeggen en onbetaald geld te vragen voor de periode waarin het lidmaatschap actief blijft.

Beëindiging

Het Lidmaatschap van de Klant wordt beëindigd als een van de volgende gebeurtenissen zich voordoet:

• the reasonable determination by Planetree that Member has failed to observe any material term or condition of this Agreement,
• failure to pay any funds when due or,
• the decision on the part of the Member to terminate its Member status in writing.

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Het Lid stemt ermee in dat het zich bij beëindiging onmiddellijk niet meer zal voordoen als Planetree Lid en onmiddellijk zal ophouden in welke vorm dan ook indicaties van aansluiting te tonen.

The parties agree that any termination as aforesaid shall not entitle the Member to a refund of any sums paid for such a period.

Indien de beëindiging plaatsvindt tijdens de eerste / eerste lidmaatschapsperiode, maar voor het einde van die periode, blijft het Lid verantwoordelijk voor de volledige betaling van het lidmaatschapsgeld voor de volledige periode.

For subsequent Membership terms, if the Member terminates their Planetree Membership partially through a term, the Client will be responsible for full payment of membership fees for the full renewal term.

Upon expiration or termination of membership for any reason, all access to the Planetree Hub, educational platforms, and related services or resources shall automatically terminate without further notice.

Goede status en verplichtingen

Leden die de Serviceovereenkomst naleven, worden beschouwd als leden met een goede reputatie.

Failure to maintain good standing is considered a material breach of the terms and conditions and shall be grounds for termination of the membership agreement. Good standing requires (1) payments made in accordance with these terms and conditions; (2) adherence to these terms and conditions; and (3) adherence to the Service Agreement and all schedules / appendix thereto.

Systemen voor meerdere gebouwen

In the event that a single facility of a multi-facility health system is interested in becoming a Member, the license granted by Planetree is authorized for only the facility(ies) listed in Services section of this Agreement and does not convey membership status to any of the other facilities in the system.

Verlening van licentie

In addition to the limited license outlined herein, and according to the terms and subject to the conditions of this Agreement and in consideration of the membership fee, Planetree hereby grants to the Client and Client hereby accepts from Planetree the non-exclusive right to use Planetree’s name and service mark referred to herein as “License”, by referring to its organization as a “member of the Planetree International Network”, “Planetree Member”, or a “Planetree Affiliate”, for the term of this Agreement. The use of the terms “Planetree Medical Center”, "Planetree Hospital", or “certified person-centered healthcare organization” are reserved for use by sites that have been awarded Planetree Person-Centered Care Certification®.

Licentie Beperkt

In addition to the Limited License terms outlined herein, the Client agrees that, as a member, during the term of the License granted hereby, it shall not use the License other than as permitted by this Agreement. Planetree remains entitled to exclusive proprietary and marketing rights to Planetree ideas, materials and any materials compiled or derived from our materials. When the Planetree logo is added to existing letterhead, web pages or publications, Member agrees to use it exactly as we have developed it. Member shall have the right to use materials developed by Planetree within its organization on a royalty-free basis for the term of this Agreement. New materials developed by the client derived from our programs shall not be distributed or marketed to third parties. Nothing in this Agreement shall constitute consent, express or implied, for Planetree to use as trademark, logo, information, or other material for which Member owns copyright.

Onderzoek

Planetree reserves the right, without any limitation, to: (i) investigate any suspected breaches any service delivery platform or other systems or networks, (ii) investigate any suspected breaches of these Terms and any applicable Additional Terms, (iii) investigate any information obtained by Planetree in connection with reviewing law enforcement databases or complying with criminal laws, (iv) involve and cooperate with law enforcement authorities in investigating any of the foregoing matters, (v) prosecute violators of these Terms and any applicable Additional Terms, and (vi) discontinue providing any and all services, in whole or in part, or, except as may be expressly set forth in any applicable Additional Terms, suspend or terminate all access, in whole or in part, including any user access, at any time, without notice, for any reason and without any obligation to the Client, its users or any third-party.

Any suspension or termination will not affect Client’s obligations to Planetree under these Terms or any applicable agreement. Upon suspension or termination of services, or upon notice from Planetree, all rights granted to under these Terms & Conditions, and under the Service Agreement will cease immediately, and Client agrees that it and all users will immediately discontinue use of any service delivery platforms. The provisions of these terms, which by their nature should survive suspension or termination will survive.

Deze voorwaarden bijwerken

From time to time, Planetree may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Planetree reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If Planetree makes any material change, the Client will be notified using notification requirements outlined in these Terms and/or as outlined in the Service Agreement. Modifications will be effective sixty (60) days from the date posted or as otherwise specified.

Als de Klant onze Diensten blijft gebruiken nadat wijzigingen van kracht zijn geworden, betekent dit dat de Klant en/of zijn gebruikers alle wijzigingen accepteren. Alle herziene voorwaarden vervangen alle voorgaande voorwaarden.

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CONSULTING TERMS & CONDITIONS

Vergoeding voor coaching en onderwijs

Coaching and Education Service Fees shall be paid as agreed to and specified in the operative Service Agr

Vergoedingen voor niet-leden

Membership pricing discounts are only valid for members in good standing. Coaching and Education Services delivered to any non member shall be delivered at the non member fee identified in the service agreement. Planetree shall be paid any difference of member / non member pricing no less than thirty (30) days prior to delivery of the scheduled Coaching and Education Service.

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EDUCATION TERMS & CONDITIONS

Planetree Hub & Academie

Planetree levert haar online onderwijs via de Planetree Academie via de virtuele Planetree Hub. Op het gebruik van de Planetree Academy en de Planetree Hub zijn specifieke gebruiksvoorwaarden van toepassing.

SCORM-pakketten

Planetree may provide a Client with Sharable Content Object Reference Model (SCORM) packages to deliver training of Planetree content directly from the Client’s learning management system (LMS). The Client is responsible for payment of ongoing license fees to deliver this content outside of the Planetree Academy and Hub environments. Planetree reserves the right to discontinue all or certain aspects of the SCORM package functionality if ongoing license fees are not paid or not paid on time.

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CERTIFICATION TERMS & CONDITION

Vereisten om in aanmerking te komen

A facility in operation as a healthcare providing organization is eligible to apply for Person Centered Care Certification ® if the following conditions are met:

1. Has been in operation for at least (1) year,
2. Provides direct services,
3. Has maintained required licensure to operate in its region,
4. Is in compliance with local quality and safety requirements, and
5. Provides attestation that any person can report concerns to Planetree during the assessment process without retaliatory action.

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New Certified Sites

Planetree Membership is required for all new certifying healthcare organizations.

The organization must have active Planetree Membership before Certification can be conferred. To maintain Certification, Planetree Membership must remain active throughout the entire Certification Validity Period. If Planetree Membership is not renewed or becomes inactive prior to the end of the Certification Validity Period then Certification will expire on the date of the Membership expiry.

Renewing Certified Sites

Planetree Membership is required for all renewing certifying healthcare organizations. The organization must have active Planetree Membership before Certification can be conferred for the renewed period. To maintain Certification, Planetree Membership must remain active throughout the entire Certification Validity Period. If Planetree Membership is not renewed or becomes inactive prior to the end of the Certification Validity Period then Certification will expire on the date of the Membership expiry.

For healthcare sites that renewed their Planetree Certification prior to 1 July 2025:

If Membership was active prior to the Certification Validity Period and then Membership is cancelled before the Certification Expiry, then the organization’s Certification status will be placed on hold until the organization pays the difference between the Certification non-member price and the Certification member price. If this difference is not received within thirty (30) days of the Membership Expiry Date then Certification will automatically be deemed lapsed and expired.

1. If a member organization applies for and is awarded Certification, but discontinues membership during the 3-year Certification term, the organization will be invoiced for the different between the member and non-member rates for Certification which will include the application fee and the non-member rate for the assessment. Payment will be required within 60 days. If not paid within 60 days, Certification will be withdrawn.

Toepassingsgebied van certificering

Person-Centered Care Certification is not conferred to specific units or departments within an organization. All care areas of an applicant organization will be assessed during the certification process.

Als de aanvragende organisatie een onderafdeling is van een moederorganisatie, komt deze in aanmerking om onafhankelijk van de moederorganisatie certificering aan te vragen als:

• The sub-unit is recognized by patients/residents as a discrete entity and is easily distinguishable from the parent organization (for instance, it is a freestanding building and/or it has a distinct name and recognition apart from its parent organization)
• The sub-unit is self-sufficient enough to be assessed against every criterion for certification independent of its parent organization
• On-site leadership has sufficient autonomy to set and change policy to influence the patient/resident experience at the site-level.

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Organisaties met meerdere locaties

If one application is to cover multiple sites for certification and any one site is operating at a lower level of performance on the criteria than the others, the granting of certification will be dependent on the level at which the weakest site is functioning. An organization may submit more than one application if it wishes to have separate assessments for different facilities or entities that it operates, so long as the separate facilities or entities are eligible in accordance with the criteria outlined above. In separate assessments, each certification decision will be independent and based solely on that individual site visit and assessment.

Duur van de termijn

Het certificeringsteam (op elk niveau) is drie (3) jaar. Gedurende deze periode wordt van gecertificeerde locaties verwacht dat ze zich blijven houden aan de criteria en dat ze de juiste beleidsregels en procedures invoeren naarmate wijzigingen worden gepubliceerd en van tijd tot tijd van kracht worden (maar niet vaker dan één keer per jaar).

Tussentijdse voortgangscontrole

A mid-term progress check-in will occur approximately 18 months into the Certification term. This is a required part of the Certification process. This check-in will occur virtually and is covered in the cost of Certification. There is no additional cost for this mid-term progress check. A primary function of this meeting is to recap any open items rated as partially met during the Certification assessment, and to review plans for closing those gaps. This process is meant to drive continuous advancement and progress in an organization’s PCC journey.

Hercertificering

Planetree gecertificeerde locaties kunnen ervoor kiezen om een aanvraag voor hercertificering in te dienen als ze het einde van de driejarige termijn naderen. Organisaties die een hoger certificeringsniveau willen bereiken dan hun huidige toekenning, kunnen een nieuwe aanvraag indienen voordat hun termijn van drie jaar afloopt. In dergelijke gevallen moeten alle gemarkeerde actiepunten worden afgesloten voordat een aanvraag voor hercertificering wordt ingediend. Er zijn echter geen garanties dat een hoger certificeringsniveau zal worden toegekend.

An application for re-certification must be submitted by the expiry date of the current Certification Validity Period. The re-certifying organization has a maximum of six (6) months after submission of their application to receive the new re-certified outcome from the Planetree Certification Committee. During this six (6) month period, the organization’s Certification status will be considered as Active with a pending re-certification. If the re-certification is not achieved within this six (6) month period then the Certification status is lapsed.

Certificering Betalingsvoorwaarden

Certification fees are paid in following stages:

1. Milestone 1 is equivalent to 50% of the Certification Fee and 50% of estimated travel expenses related to the onsite Lived Experience Validation (LEV). Once Planetree receives the Milestone 1 payment can the organization then receive access to the Certification Portal to submit their application.
2. Milestone 2 is equivalent to 50% of the Certification Fee and is due upon submission of the Certification application.
3. After completion of the LEV, any remaining travel expenses will be billed to the organization according to the Planetree Travel Policy and due thirty (30) days issuance. Payment of all outstanding travel expenses is required before the Certification result and report can be released and applied.

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Prior to beginning the Person-Centered Care Certification process, all outstanding invoices with Planetree must be paid in full.

Preferred pricing for Certification is provided to organizations that are active Planetree members. This includes a waived application fee and discounted pricing for the assessment process. These discounts are applied with the understanding that an organization will maintain its membership for the duration of its Certification term.

Wijzigingen in de certificeringscriteria

Planetree reserves the right to make additions and/or modifications to the Person-Centered Care Certification criteria and/mor measurable elements no more than one time per year. Criteria changes are all approved by the Person-Centered Care Certification Committee and go into effect on January 1st of a given year. All additions and changes will be announced at a minimum two (2) months prior.

Organisaties waarvan de aanvraag voor certificering vóór 1 januari is ontvangen, worden niet beoordeeld volgens de nieuwe criteria, ongeacht wanneer de aanvraag door de beoordelingscommissie wordt beoordeeld.

Evaluatie van niet-Engelstalige organisaties

All Person-Centered Care Certification evaluations conducted by Planetree are in English. In some instances, partner offices conducting the evaluations may do so in the primary language of the country/region. Every effort will be made, however, to reduce the burden to non-English speaking organizations. It may be necessary for the applicant organization to provide interpreters to assist during the on-site validation visit. These interpreters should be qualified to provide translation services and should be independent from the applicant organization (e.g., not staff members).

Certificering toekennen

Certification at each level will be conferred by an independent, external committee. The role of this committee is to review all Person-Centered Care Certification scoring decisions. To facilitate this external review, summaries of sites’ performance will be circulated for committee validation prior to awarding certification.

Besluit onpartijdigheid

Alle certificeringsbeslissingen moeten uitsluitend gebaseerd zijn op de prestaties van de aanvrager zoals aangetoond aan de hand van informatie die gepresenteerd en geobserveerd is tijdens het certificeringsbeoordelingsproces (in tegenstelling tot reeds bestaande kennis of eerdere ervaring met de locatie).

Om dit niveau van onpartijdigheid te behouden, zijn de volgende regelingen van kracht:

· Planetree Personnel and contractors are prohibited from participating in the evaluation of an applicant site to which they have provided direct training, coaching, or consulting services to the applicant site (either in-person or virtually) within the past three years.

· Planetree Personnel will disclose any past or present relationship or employment with applicant organizations. If deemed to have a conflict of interest, they will be prohibited from participating in the evaluation.

• Once the evaluation team is identified, evaluators are restricted from disclosing or discussing details of the evaluation to anyone currently engaged in providing direct training, coaching or consultation to the applicant.
• All application summaries provided to the review committee for final review will be blinded. Any identifying information will be redacted.
• Committee members are required to disclose any conflicts of interest related to sites pursuing Certification. No member of the Committee will participate in any discussion or vote on any matter in which they or a member of their immediate family has a potential conflict of interest due to having a material economic involvement regarding the matter being discussed.

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Beroep

Planetree strives for the certification process to be a transparent one, with decisions clearly substantiated through the final report shared with the applicant. If, however, there is dissatisfaction with the certification decision, including the level of certification awarded, applicants can submit an appeal within 30 calendar days of being notified of the decision. This appeal should be submitted in writing to Planetree’s President and should clearly outline the grounds on which the decision is contested.

All appeals will be reviewed by the Person-Centered Certification Committee. Appeals should be addressed to Planetree International, 130 Division Street, Derby, CT 06418, United States of America.

Vertrouwelijkheid

Alle informatie die beoordeeld is tijdens de certificeringsbeoordeling, inclusief opmerkingen van patiënten/bewoners en medewerkers die gemaakt zijn in focusgroepen en via het openbare commentaarproces, wordt strikt vertrouwelijk behandeld. Sommige verbatim opmerkingen zullen worden gedeeld met de aanvrager, maar zullen op anonieme wijze worden gedeeld.

Communicatie over belangrijke gebeurtenissen

It is the responsibility of a site, for the duration of its certification term, to provide information to Planetree on significant events that occur within the organization. The following significant events will automatically trigger a review of the site’s certification status and must be communicated to Planetree within 30 days of their occurrence:

· Involuntary loss of accreditation by a national and/or international accrediting body, including but not limited to The Joint Commission, Joint Commission International (JCI), and others.

• Debarment from participation in federal payer programs
• Uncured bankruptcy, voluntary or involuntary
• Evidence of material misrepresentation
• Failure to maintain a level of performance consistent with the Person-Centered Care Certification criteria
• Voluntary relinquishment of Person-Centered Care Certification

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Kennisgeving van dergelijke belangrijke gebeurtenissen moet schriftelijk gebeuren en rechtstreeks naar Planetree worden gestuurd.

Publieke informatie

Als service aan zorgconsumenten houdt Planetree op haar website een lijst bij van gecertificeerde organisaties. De volgende informatie wordt niet als vertrouwelijk beschouwd en kan openbaar worden gemaakt tenzij een organisatie specifiek schriftelijk een verzoek indient om deze vertrouwelijk te houden:

• The name(s) of organization(s) scheduled for certification validation assessments.
• Assessment dates once confirmed with an organization.
• Certification expiration dates for certified organizations.
• Which facility(ties) of a multi-facility system are/are not certified.
• An organization’s certification status

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Voor zover wettelijk toegestaan kan Planetree gedeïdentificeerde en/of geaggregeerde gegevens die zijn verzameld in verband met Planetree beoordelingen en andere activiteiten publiceren voor doeleinden waaronder het stimuleren van verbetering van persoonsgerichte zorg. Door ondertekening van deze overeenkomst stemt de Klant in met dit gebruik van gedeponeerde en/of geaggregeerde gegevens door Planetree.

Het staat een aanvragende organisatie vrij om kopieën van haar certificeringsrapport en status te verstrekken aan financieringsinstanties.

Correctie van verkeerde informatie

Zonder beperking van enig ander beschikbaar recht of rechtsmiddel, kan Planetree een publieke verklaring afleggen (in elke vorm of medium die zij geschikt acht) om een onjuiste of misleidende verklaring of voorstelling van zaken betreffende de certificatiestatus van de Klant te corrigeren.

Aanvullende beoordelingen

Alle extra beoordelingen die niet in de serviceovereenkomst zijn opgenomen, worden tegen extra kosten in rekening gebracht.