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Whether you’re just starting out on your person-centered care journey or looking for ways to improve an existing initiative, Planetree is here to help.

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Thank you for your interest in the Planetree Person-Centered Care Certification Process. We are excited to connect with you and help you find the best path forward for your healthcare organization.

Already working with Planetree and ready to apply for certification? Click Here


Person-centered care creates results when applied to both strategy and day-to-day operations.

Creating a Standard of Person-Centered Care

Your Journey Starts with Planetree

Person-centered care yields internal, external, financial and cultural benefits to healthcare organizations. It engages patients, aligns with today’s mandates for better population health management and improves organizational performance in quality, safety and experience.

  • Improve Organizational Performance and Outcomes

    Support in creating lasting change that leads your organization from its current state to where you want to be. Building this capacity to drive change takes a defined vision, an understanding of your stakeholders’ experiences and priorities, engaged leadership and effective organizational structures.

    Addressing these challenges and pain points:

    • Disconnect between organizational strategy and day-to-day behaviors
    • Inefficiency and lack of coordination due to organizational silos
    • Leadership challenges
    • Resistance to change/transition fatigue
    • Maintaining or building culture during a merger or acquisition
    • Market differentiation
    • Need for a “from good to great” roadmap
  • Improve Staff Engagement and Performance

    Success in providing person-centered care is rooted in creating a positive workplace culture. Planetree’s staff engagement offerings provide the building blocks for enhancing team dynamics and unlocking your staff’s potential to create results they feel proud of.

    Addressing these challenges and pain points:

    • Burnout and turnover
    • Retention and recruitment issues
    • Poor communication
    • Lack of teamwork or trust between colleagues/disciplines/departments
  • Improve Patient and Family Engagement and Outcomes

    Partnering with you to adopt new perspectives and adapt care delivery practices to engage patients and families in their care. These services emphasize not only providing an exceptional patient experience, but also improving health outcomes, overall well-being and quality of life. This shift in emphasis from providing care and services for individuals to providing care with them is not only good for patients, but also for your organization’s reputation, market share and profitability.

    Addressing these challenges and pain points:

    • Under performance on patient experience measures
    • Poor communication (lack of courtesy and respect, not explaining things in a way patients can understand)
    • Lack of standardization in implementing engagement practices
    • Marginalized patient/family voice (in continuous improvement and at the point of care)
  • Improve the Health of Your Community

    Person-centered care doesn’t end once an individual leaves your facility. Their health outcomes depend on their ability to manage their care, adopt healthy behaviors and access needed services. We will partner with you to put in place strategies to leverage community resources to create a more person-centered continuum of care. And true to our belief that the measure of quality must be how well systems, structures and processes meet the needs of those hardest to reach and with the most complex needs, these services are designed to ensure your person-centered approaches meet the unique needs of aging populations and those with chronic conditions, including behavioral health.

    Addressing these challenges and pain points:

    • Lack of coordination and continuity during transitions of care and services
    • Access challenges
    • High readmission rates
    • Challenges engaging the hardest to reach patients

Ways to partner with us

Offering the information, guidance, or plan you need

Planetree partners with you to align strategic goals with practical operational improvements that positively impact health outcomes, increase staff engagement and enhance your business performance.

Consulting and Training

Planetree offers a full spectrum of consulting services to support you and your organization at any stage of implementing person-centered care. Whether your team is just beginning the transition to person-centered care or looking to evaluate, optimize, and sustain an existing effort, we work with you each step of the way, partnering to develop the best path for your specific organization’s needs and providing assessments, training, and other services to help you reach your goals.

Our consulting services include:

  • Assessments to understand your organization’s culture from all perspectives. Together, we draw on these assessments to set the pace and direction for advancing person-centered priorities.
  • Coaching and Training to ensure your team has the knowledge and skills to develop, implement and maintain a range of person-centered care strategies.
  • Certification to track organizational progress in establishing the systems and processes that sustain a culture of person-centered care.
Download List of services

Annual Conference

The Planetree International Conference is the longest running and most progressive healthcare event on person-centered care. Creating a place where healthcare professionals and patient and family advocates gather each year to access the most advanced information affecting the patient and family experience. A place to learn, and discuss what is relevant in the industry NOW and what is NEXT.

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Planetree’s Certification for Excellence in Person-Centered Care represents the highest mark of achievement for creating an organizational culture that engages patients, families, staff, and the community to improve overall health and well-being. This evidence-based program provides a structured pathway and operational framework for establishing the systems and processes necessary to sustain culture change across your organization.

Learn more about Certification

Speakers Bureau

With experienced, knowledgeable and dynamic speakers from a range of backgrounds, the Planetree Speakers Bureau is an important resource for anyone in need of a speaker for an upcoming event, meeting or conference. Potential speakers include health care executives, culture change champions, physicians and nurses—all with firsthand experience with what it takes to meaningfully engage with patients and family members, motivate and inspire employees and transform how health care is delivered.

The success of any presentation, workshop or retreat rests on finding the right person to deliver the right content for your audience. We will work with you to identify the best speaker for your group, areas of interest and desired format.

contact our speakers bureau

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Get Started

Whether you’re just starting out on your person-centered care journey or looking for ways to improve an existing initiative, Planetree offers certification and consulting services that empower healthcare organizations to make the changes that are best for their patients, staff, and community.

Our Services