Elevate Patient Satisfaction

Patient Experience

Person-centered outcomes rely on patient voices. Our healthcare experts partner with organizations to deliver the framework and strategies that help organizations translate patient voices and perspectives into organizational transformation. We understand that patient experience is about more than a single moment. Let us guide you on your journey to sustainable improvements in patient experience.

Transforming Organizations

37 Point Improvement

In patient’s likelihood to recommend

Exceeding 95th Percentile

In patient experience scores

Full Star Improvement

Increase to 4 start CMS Star rating
Leapfrog scores - full grade improvement

Increased Patient Engagement

Engaged patients experience better health outcomes, improved qualtiy of care interactions, and are more adherent to treatment recommendations. Planetree helps organizations implement best practices proven to systematize engaged care for every patient, every time.

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Since we started with Planetree, we've seen consistently, year over year, that our results have grown from below average to, what is now, approaching on the top quartile with patient satisfaction. And that's year over year, consistent, sustained growth.
- Jason Broad
Vice President, Performance, Support Services & Behavioral Health, Sharp Grossmont Hospital
Today, we are straight As with Leapfrog, we are a Five Star CMS. We have great HCAPS scores. We were named the number one hospital last year of large community hospitals by IBM Watson. We've done a lot of things that we would never have been able to do if we didn't have the culture we have. And I attribute that completely to our Planetree journey.
- Pam Dunley
Former CEO, Elmhurst Hospital, Edward-Elmhurst Health

Enhanced Staff Communication

To provide compassionate care, staff need to be armed with proven tools they can use to make their caring visible. Planetree partners with organizations across the care continuum to develop, master, and apply communications skills that strengthen teams, improve staff engagement, and build a culture of caring.

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Let’s chat about creating healthcare transformation today.
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