Dr. Bouchra Bou Abbass is a healthcare executive, consultant, and global advocate for person-centered care, patient experience, quality improvement, and patient safety. With extensive experience across Lebanon and the broader MENA region, she partners with healthcare organizations to transform standards, strategies, and systems into meaningful experiences of safe, compassionate, and respectful care.
As CEO and Co-Founder of STC Middle East – Solutions for Training & Consultancy, and CEO Advisor for Sallaum Medical Center, Dr. Bou Abbass provides strategic guidance to healthcare leaders and organizations on accreditation readiness, clinical governance, quality management, risk reduction, and organizational transformation. Her expertise supports healthcare systems in moving beyond compliance toward sustainable cultures of excellence where patients, families, healthcare professionals, and communities are engaged as active partners in improvement.
Throughout her career, Dr. Bou Abbass has supported hospitals, healthcare groups, ministries, academic institutions, and professional organizations across Lebanon, Saudi Arabia, Dubai, Egypt, Iraq, and the wider MENA region. Her work encompasses international accreditation preparation, clinical audits, patient safety initiatives, healthcare governance frameworks, performance improvement strategies, and the integration of patient experience principles into everyday care delivery.
A passionate educator and thought leader, Dr. Bou Abbass serves as a faculty member, international speaker, trainer, and university lecturer, sharing her expertise in healthcare quality, accreditation, patient safety, infection prevention, risk management, and healthcare leadership. She has contributed to professional development programs and international forums, helping healthcare leaders and teams build the knowledge and capabilities needed to drive meaningful change.
Dr. Bou Abbass holds numerous professional credentials, including Certified Professional in Healthcare Quality (CPHQ), Project Management Professional (PMP®), ISO Lead Auditor, WHO/MoPH Lead Surveyor, National Accreditation Surveyor, Patient Safety Fellow, and Trainer of Trainers. These diverse qualifications reflect her multidisciplinary approach to healthcare improvement, combining regulatory knowledge, operational expertise, leadership development, and a deep commitment to patient partnership.
As a member of the Planetree Global Certification Network, Dr. Bou Abbass is dedicated to advancing person-centered care by connecting accreditation, patient experience, safety culture, empathy, and leadership into daily practice. She believes that true healthcare excellence is achieved when patients, families, frontline teams, and leaders work together to create environments where every person feels heard, respected, and cared for.
