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Whether you’re just starting out on your person-centered care journey or looking for ways to improve an existing initiative, Planetree is here to help.

Thank you

Thank you for your interest in the Planetree Person-Centered Care Certification Process. We are excited to connect with you and help you find the best path forward for your healthcare organization.

Already working with Planetree and ready to apply for certification? Click Here

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From the vision of one patient to a global reach extending across 6 continents and touching the lives of millions.

Our Roots

The patient-centered care revolution was sparked 40 years ago when Angie Thieriot demanded on behalf of all patients that healthcare organizations meet individuals’ human need for respect, control and warm and supportive care.

Learn more
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Evidence-Based

Substantiated by a growing body of scientific research connecting patient and family engagement to improved health outcomes.

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Quality Imperative

Supported by powerful industry forces requiring healthcare organizations to change business as usual.

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Responsive

Driven by consumers who know more, expect more and deserve more from their healthcare experiences.

World Health Organization

SIR LIAM DONALDSON, PATIENT SAFETY ENVOY

"Planetree is an organization that has pioneered the modern movement of patient-centered care. Their work is a touchstone for a new world when the vision becomes a reality, not just in islands of excellence but in the whole land-mass of health care."

Reputation

We may have written the book on person-centered care (literally!), but we are deeply committed to continuing to learn, grow and develop the Planetree model to remain relevant to the evolving needs of a global healthcare sector – and those you serve.

book

The Putting Patients First Field Guide

Global lessons in designing and implementing patient centered care.

To Purchase a book, contact:
Lorena Bedoya
lbedoya@planetree.org
203-732-1365

Planetree continues to challenge conventional wisdom about what it means to provide high quality healthcare.

We work with ministries of health and health-related NGOs around the world to promote person-centered care as a model for improving quality of health care and services. And through partnerships with universities in several countries, Planetree is changing the way that person-centered approaches to care are studied – and taught to future generations of healthcare professionals.

This experience and expertise that has informed global healthcare policy is the same knowledge we bring to our work guiding implementation of clients’ person-centered care strategies and tactics. Our work with you is informed by the Person-Centered Care Certification Program, a performance framework used by healthcare systems around the world to establish the systems and processes necessary to create a culture of person-centered care that yields outcomes aligned with key strategic priorities.

  • "Since the implementation of the Planetree Philosophy, our residents have the ability to make choices that they didn’t have before; families feel more engaged as part of our “Care Partner” program. Our Care for the Caregiver Program helps staff know that as an employer we care about their well-being. We witness success through our experience surveys and employee assistance program."

    Cindy Donovan, CEO

Contact Planetree to
Get Started

Whether you’re just starting out on your person-centered care journey or looking for ways to improve an existing initiative, Planetree offers certification and consulting services that empower healthcare organizations to make the changes that are best for their patients, staff, and community.

Our Services

Our People

  • Staff

    photo of Karen Andazola

    Karen Andazola

    Senior Field Operations Specialist

    Planetree International

    Email

    photo of Claudia Garcia de  Barros

    Claudia Garcia de Barros

    Director of Care Practice, Quality, Safety and Environment

    Planetree Brazil

    Email

    photo of Ilkay Baylam

    Ilkay Baylam

    Planetree Advisor

    Planetree International

    Email

    photo of Lorena Bedoya

    Lorena Bedoya

    Field Operations Specialist

    Planetree International

    Email

    photo of Kathy Benedetto

    Kathy Benedetto

    Accounts Receivable/ Billing

    Planetree International

    Email

    photo of Marita Bossers-Nabben

    Marita Bossers-Nabben

    Executive Director

    Planetree Netherlands

    Email

    photo of Marie-Michèle Brodeur

    Marie-Michèle Brodeur

    Director of Research, Knowledge Management and Designation Process

    Planetree Francophone Network

    Email

    photo of Diego Cevallos

    Diego Cevallos

    Director of Communications

    Planetree América Latina

    Email

    photo of Aisha S. Coqueran

    Aisha S. Coqueran

    Planetree Advisor

    Planetree International

    Email

    photo of Christy Davies

    Christy Davies

    Manager of Certification

    Planetree International

    Email

    photo of Lisa A. Donnarumma

    Lisa A. Donnarumma

    Chief Creative Officer

    Planetree International

    Email

    photo of Lucie Dumas

    Lucie Dumas

    President and CEO

    Planetree Francophone Network

    Email

    photo of Susan Frampton

    Susan Frampton

    President

    Planetree International

    Email

    photo of Sara Guastello

    Sara Guastello

    Director of Knowledge Management

    Planetree International

    Email

    photo of Jill Harrison

    Jill Harrison

    Director of Research

    Planetree International

    Email

    photo of Juliana Hissamura

    Juliana Hissamura

    Customer Service Manager

    Planetree Brazil

    Email

    photo of Karin Jay

    Karin Jay

    Vice President, Global Services

    Planetree International

    Email

    photo of Cindy Jecusco

    Cindy Jecusco

    International Business Relations and Contract Management

    Planetree International

    Email

    photo of Mandy Kilmartin

    Mandy Kilmartin

    Planetree Advisor

    Planetree International

    Email

    photo of Jim Kinsey

    Jim Kinsey

    Director Planetree Member Experience

    Planetree International

    Email

    photo of Frank Lamme

    Frank Lamme

    Senior Consultant and Trainer

    Planetree Netherlands

    Email

    photo of Lucie Leduc

    Lucie Leduc

    Planetree Experience Advisor

    Planetree Francophone Network

    Email

    photo of Bernie Liston

    Bernie Liston

    Service Excellence Manager

    Planetree International

    Email

    photo of Alan Manning

    Alan Manning

    Executive Vice President

    Planetree International

    Email

    photo of Louis Ter Meer

    Louis Ter Meer

    Director of Innovation and Development

    Planetree América Latina

    Email

    photo of Marij Naarding

    Marij Naarding

    Senior Consultant and Trainer

    Planetree Netherlands

    Email

    photo of Wyneke Oostenveld

    Wyneke Oostenveld

    Consultant and Trainer

    Planetree Netherlands

    Email

    photo of Marie-Claude Poulin

    Marie-Claude Poulin

    Planetree Experience Advisor

    Planetree Francophone Network

    Email

    photo of Maria Lucia Teixeira  Ramos

    Maria Lucia Teixeira Ramos

    Manager of Consulting and New Business

    Planetree Brazil

    Email

    photo of Elisa Aparecida Alves  Reis

    Elisa Aparecida Alves Reis

    Quality and Safety Consultant

    Planetree Brazil

    Email

    photo of Louise Rodrigue

    Louise Rodrigue

    Field Operations Specialist

    Planetree Francophone Network

    Email

    photo of Maite Augusta C. C. Rossetto

    Maite Augusta C. C. Rossetto

    Quality, Accreditations and Certifications Manager

    Planetree Brazil

    Email

    photo of Lori Shanahan

    Lori Shanahan

    Planetree Advisor

    Planetree International

    Email

    photo of Cristina Soroceanu

    Cristina Soroceanu

    Operation Director

    Planetree Francophone Network

    Email

    photo of Etel Veringa

    Etel Veringa

    General Director

    Planetree América Latina

    Email

    photo of Dorothea Wild

    Dorothea Wild

    Director, Planetree e.V. (German speaking countries)

    Email

    photo of Catherine Wilhelmy

    Catherine Wilhelmy

    Chief Creative Officer & Consultation Services Specialist

    Planetree Francophone Network

    Email

  • Board of Directors

    photo of Joseph Andreana

    Joseph Andreana

    Deputy Executive Director

    United Methodist Frontier Foundation

    photo of Jim Atty

    Jim Atty

    Chief Executive Officer

    Waverly Health Center

    photo of Ken Baldyga

    Ken Baldyga

    Vice President, Human Resources

    Vishay Intertechnology, Inc.

    photo of John W. Betkoski

    John W. Betkoski

    Commissioner

    Department of Public Utilities

    photo of Cor Calis

    Cor Calis

    Director

    Havenziekenhuis

    photo of Patrick A. Charmel

    Patrick A. Charmel

    President & CEO

    Griffin Hospital

    photo of Jacques Couillard

    Jacques Couillard

    Director of Quality, Evaluation

    Centre intégré universitaire de santé et de services sociaux

    photo of Kenneth J. Dobuler, MD

    Kenneth J. Dobuler, MD

    Assoc. Clinical Professor of Medicine

    Yale School of Medicine

    photo of Susan Frampton, Ph.D.

    Susan Frampton, Ph.D.

    President

    Planetree

    photo of Richard E. Hanke,Ed.D., SPHR

    Richard E. Hanke,Ed.D., SPHR

    photo of Jason Jones

    Jason Jones

    Director of Customer Experience and Hospitality Services OhioHealth Corporate – Customer Experience Office

    photo of Themis Klarides

    Themis Klarides

    Of Counsel at Cohen and Wolf, PC and House Republic Leader in the Connecticut House of Representatives

    photo of George S. Logan

    George S. Logan

    Director, Capital Project Delivery

    Aquarion Water Company of Connecticut

    photo of Robert G. Reiss

    Robert G. Reiss

    Host

    The CEO Show

    photo of Anne Rooney

    Anne Rooney

    Experienced Global Healthcare Consultant

    photo of Susan Stone, Ph.D.

    Susan Stone, Ph.D.

    Senior VP & CEO

    Sharp Coronado Hospital

    photo of Angelica Thieriot

    Angelica Thieriot

    Founder of Planetree

    Honorary Board Member

    photo of Dael Waxman, MD

    Dael Waxman, MD

    Interim Chair, Dept. of Family Medicine

    Carolinas Healthcare System

    photo of Gerald T. Weiner

    Gerald T. Weiner

    Attorney

    Weinstein, Weiner, Ignal, Vogel and Shapiro

    photo of Philip J. Wilner, MD

    Philip J. Wilner, MD

    Executive Vice Chair

    Weill Cornell Medical College

    photo of John J. Zaprzalka

    John J. Zaprzalka

    Principal

    Apicella, Testa & Company

  • Person-Centered Care Certification Committee

    photo of Jim Atty FACHE

    Jim Atty FACHE

    CEO

    Waverly Health Center (United States)

    photo of Nese Celebi

    Nese Celebi

    Patient/Family Advisor Anadolu Medical Center (Turkey)

    photo of Pamela Dunley MS MBA RN CENP

    Pamela Dunley MS MBA RN CENP

    President/CEO

    Elmhurst Hospital (United States)

    photo of Lisa Freeman

    Lisa Freeman

    Executive Director

    CT Center for Patient Safety (United States)

    photo of Christina Gunther-Murphy

    Christina Gunther-Murphy

    Executive Director

    Institute for Healthcare Improvement (United States)

    photo of Marjolein de Jong

    Marjolein de Jong

    Executive Board Member

    Groenhuysen (The Netherlands)

    photo of Malek Al Moosa

    Malek Al Moosa

    CEO

    Almoosa Specialist Hospital (Saudi Arabia)

    photo of Maria De-Pena Nowak MD

    Maria De-Pena Nowak MD

    New York Presbyterian Hospital-Westchester Division (United States)

    photo of Pim Steerneman

    Pim Steerneman

    CEO

    Sevagram (The Netherlands)

    photo of Phillip Stylianides

    Phillip Stylianides

    Group Director

    Picker Institute Europe (The United Kingdom)

    photo of Johanne Turgeon

    Johanne Turgeon

    Associate CEO

    CIUSSS de l'Estrie -- CHUS (Québec)

  • Patient and Family Partnership Council Members

    Ronnie Campbell

    Volunteer

    Enloe Medical Center (Chico, California)

    photo of Nese Celebi

    Nese Celebi

    Patient/Family Advisor

    Anadolu Medical Center (Turkey)

    photo of Lisa Freeman

    Lisa Freeman

    Executive Director

    Connecticut Center for Patient Safety (Fairfield, Connecticut)

    photo of Richard E. Hanke Ed.D. SPHR

    Richard E. Hanke Ed.D. SPHR

    REH & Associates

    Leadership & Human Resource Development

    photo of Kim Hathaway MSN RN LHRM CPHRM CPHQ

    Kim Hathaway MSN RN LHRM CPHRM CPHQ

    Patient Safety Healthcare Quality and Risk Management Consultant

    The Doctors Company

    photo of Ruth M. O'Sullivan

    Ruth M. O'Sullivan

    Peer Support Rehabilitation Worker Supervisor

    Bayside Community Care Unit, Metro South Addiction and Mental Health Services Department of Health - Queensland Government (Australia)

    photo of Melanie Soper

    Melanie Soper

    Co-Chair Patient and Family Partnership

    Stamford Hospital (Stamford, Connecticut)

    photo of Anthony White

    Anthony White

    Patient Experience Consultant

    Patients Partnering with Health Systems (Redondo Beach, California)

    photo of Richard Zorza

    Richard Zorza

    Patient Voice Advocate

    Mitchelleville , Maryland

  • Lifetime Achievement Award Winners

    photo of Joel Seligman

    Joel Seligman

    2017

    photo of Philip J. Wilner, MD

    Philip J. Wilner, MD

    2016

    photo of Kenneth Mizrach

    Kenneth Mizrach

    2015

    photo of Marcia Hall

    Marcia Hall

    2014

    photo of Lucie Dumas

    Lucie Dumas

    2013

    photo of Randy Carter

    Randy Carter

    2011

    photo of Carol Wahl

    Carol Wahl

    2010

    photo of Patrick Charmel

    Patrick Charmel

    2009

    photo of Harvey Picker

    Harvey Picker

    2008

    photo of Steven Horowirz

    Steven Horowirz

    2007

    photo of Candace Ford

    Candace Ford

    2006

    photo of Marc Schweitzer

    Marc Schweitzer

    2005

    photo of Laura Gilpin

    Laura Gilpin

    2004

    photo of Angie Thieriot

    Angie Thieriot

    2003

  • Corporate Affiliates

Congratulations to the Class of 2017

The Planetree Scholar award honors individuals whose works and deeds have advanced person-centered care while inspiring us all to greater heights.

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